Customer Success Strategist

7 days ago


Galway, Galway, Ireland Cpl Healthcare Full time

**Job Title:** Customer Success Strategist

**Overview:

Cpl Healthcare, a globally recognised provider of innovative CRM solutions, is seeking a tenacious Customer Success Strategist to drive onboarding, retention, expansion and overall company growth.

We help small businesses in over 80 countries shift their focus from data storage to proactive sales growth. In recent years, we have been named one of the best simple CRMs in the world by Forbes Advisor.

As a Customer Success Strategist, you will play a pivotal role in ensuring customers have the best experience with our CRM. Your responsibilities will include:

  1. Cultivate Robust Relationships:
  2. Become a Product Expert:
  3. Support Potential Customers:
  4. Identify Upselling Opportunities:
  5. Develop Retention Strategies:
  6. Fortify Client Relationships:

To succeed in this role, you will need:

  1. Proven Experience in Customer Success:
  2. Familiarity with Customer Support Processes:
  3. Track Record in Customer Retention:
  4. Excellent Communication Skills:
  5. Goal-Oriented:
  6. Hunter Mentality:
  7. Exceptional Verbal and Written Communication Skills:
  8. Related Degree:

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