Success Strategist

5 days ago


Galway, Galway, Ireland SmartBear Software Full time

SmartBear Software delivers the complete visibility developers need to make each release better than the last. Our award-winning tools are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

We're looking for a skilled Customer Success Manager EMEA to join our dynamic team in Galway city. As a key member of our international Customer Success International team, you'll have the opportunity to make a significant impact.

In this role, you'll develop and execute strategies to drive customer success, working closely with internal teams to ensure a seamless customer journey from purchase through renewal.

Main Responsibilities:
  • Develop and execute customer success strategies to drive customer adoption and retention.
  • Work closely with internal teams to ensure a seamless customer experience.
  • Monitor customer usage and health, providing recommendations for improvement and growth.

This is a fantastic opportunity for a driven professional to grow within a global organization, making a meaningful difference for our customers and advancing their career in the process.



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