Senior Service Advisor

3 weeks ago

Dublin, Dublin City, Ireland Bright Motor Group Full time

About Us: Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates. As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful Aftersales team at our Ford dealership in Swords. We are looking for customer focused individuals passionate about making the experience of having your vehicle serviced by Bright Motor Group one that is remembered for delivering excellence. About the Role: As a Bright Service Advisor, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. Our Service team is responsible for ensuring that the highest quality industry standards are always maintained. Your role will be to make sure that our customers expectations are always met. Providing you with the skills and knowledge to deliver outstanding service is our goal. Role responsibilities: Be the first and last point of contact with service customers Take customer bookings and scheduling services and repairs Communicate the customers work and faults to the vehicle technicians Handle customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Sales/advice for accessories and modifications Collate information for CSI Take orders from customers both face to face and over the phone Maintain an ordered stock room and find parts from stock Raise invoices Liaise with other members of staff Advise on accessories and modifications Warranty claims and returns What we are looking for: Experience as a Service Advisor in the motor industry is essential Excellent customer service skills, professional appearance and work ethic. Demonstrable ability to meet and exceed targets IT Literate including Microsoft Office suite Self-motivating and able to manage own workload Highly organised and focused Ability to work equally well both alone and as part of a wider team Excellent numerical skills Full driving licence What we offer in return: Work Schedule: Monday - Friday Competitive Salary Bonus Scheme Company Pension Scheme Bike-to-Work scheme Employee Assistance Program In-house, manufacturer & professional qualifications. Referral program. A clean and safe working environment ~ # Skills: Aftersales Customer follow up Advising customers Benefits: Performance Bonus Pension Fund

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