Night Porter

5 days ago


Dublin, Ireland Carlton Dublin Airport Full time

Carlton Hotel Dublin To deliver quality with consistence to all our customers On Time, First Time, Every Time Carlton Hotel is a luxury 4-star Hotel with a broad clientele base including business clients and Park-Sleep-Fly travellers. We are conveniently located next to the Airport and just five minutes from the M1 and M50. We are currently recruiting for a Night Porter to join our Nights Team - casual role. The Front Office Department at the Carlton Hotel Dublin Airport is the main liaison point between guests and the Hotel, as well as other Hotel departments. Activities such as guest requests and concierge services are handled here. The services provided by our Nights Team have a significant bearing on our guests' impression of, and experience with, the Hotel, so everything must always be at its very best. Why join our Team? We are offering you: A wonderful place to work, with great colleagues A competitive salary/package Free meals while on duty Uniforms An IHF-sponsored Employee Assistance Programme (EAP) Free car parking (parking while on holidays if travelling from Dublin Airport) Free shuttle to and from Dublin Airport for employees whose bus goes to the Airport Employee engagement initiatives Christmas Party, Summer BBQ, etc. Training and development opportunities for internal and external training Annual Tax-saver and Bike to Work scheme offered to all eligible employees Health-related benefits after the qualifying period of service We are interested in hearing from you if you are a friendly, genuinely caring person, eager to provide comprehensive, professional support and assistance to our internal and external customers. Successful applicants must: Have relevant Night Porter experience, ideally with a 4*/5* Hotel Ideally, be aged 25+ (for insurance purposes) and possess a clean B Drivers License as a minimum Holding a clean D1 Driver's License, and being up-to-date with your CPC certification/training, while not required, would be an advantage Have a calm, efficient, professional and organised approach to your work Have excellent communication and interpersonal skills, always presenting yourself and the Hotel in a professional manner Possess good spoken English for this key customer-facing/interfacing role Demonstrate the highest level of attention to detail Have a working knowledge of all Hotel operations/Departments Be able to work as part of a Team or on your own initiative Be flexible as regards shift work patterns (as our operation covers Monday to Sunday) Have a good standard of health / level of fitness, and be capable of, and comfortable with, physical activity Specific responsibilities in this role include: Carrying out your duties as laid down in the standards of performance and/or in accordance with your training Dealing efficiently and politely with all guest enquiries, ensuring guest satisfaction is achieved Assisting with Room Service Assisting Food & Beverage outlets with service and cleaning after service, as required To ensure any extra food and beverage is correctly charged To set up and break down meeting rooms as requested by the Management team To assist with/participate in cleaning of guest and meeting rooms, as well as break-out and public areas To assist guests with their baggage Where you hold the correct license, to safely transfer guests between our Hotel and Dublin Airport when requested To carry out any other reasonable duty as requested by Management Skills: Hospitality Guest Service Efficiency Customer Care HACCP Flexibility Driving


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