Night Porter

3 weeks ago

Dublin, Ireland Dylan Hotel Limited Full time

About Dylan: For nearly two decades, Dylan Hotel, a member Small Luxury Hotels of the World, has been making a mark on the Dublin luxury hospitality scene. A historic building with a contemporary spirit, Dylan is Dublins only five-star boutique hotel. It is independently owned and is soulful and luxurious. It is a refined hideaway within the city centre, offering exceptional accommodation with thoughtful hospitality. About the Job: An opportunity has arisen for a Night Porterto join our Welcome team. About you: Minimum 1 year experience in the role of Night / Day Porter or a similar role. Driving license (mandatory). Eligible to work 40 hours per week without restrictions. Good knowledge of Opera Cloud. The main duties and responsibilities of this role are: Ensuring all guests requirements are met during their stay. Answering all incoming calls & where necessary to correctly take messages. Follow Check-in / Check-out procedures accurately. Taking reservations in the absence of the reservations department. Delivering exceptional customer service and inspiring your team to deliver the same exceptional standards. All Cash handling, card transactions, banking and transaction/sales reporting. Ensuring the correct and continual use of all company procedures, systems and documents. Maintaining a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety. Liaising with the Management team to ensure that service is of the highest standard. Hotel Awards: Certified Great Place to Work. Failte Ireland Employer Excellence Award. One MICHELIN Key 2024. Extra Benefits: Continuous training and development. Career progression opportunities. Meals on duty. Cycle to Work Scheme. Refer a friend scheme. Employee Assistance Programme. Discounts at other Small Luxury Hotels of the World. Wellness and Social Events.

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