Trade Counter Sales Assistant

Heat Merchants supplies a comprehensive portfolio of heating, plumbing and renewable energy solutions for both domestic and commercial projects. Through our national network of 31 branches and our central distribution hub based in Athlone we always strive to ensure faster, more efficient customer service. Our focus on efficiency in all our operations has resulted in a strong business and allows us to offer the best value and service in the industry and we are committed to continuously developing both our product range and the expertise we can provide. Our Heat Merchants branch in Bray, Co Wicklow, currently have a fantastic opportunity for a Trade Counter Sales Assistant to join the team. You will assist in dealing with the day to day sales enquiries/ transactions and maintaining high standards of customer care within the branch. COMPANY BENEFITS: At Heat Merchants Group, we are very proud of our employees and value their commitment to creating positive experiences for our Customers. Some benefits employees of Heat Merchants Group enjoy are as follows: Competitive remuneration Bonus Scheme (Performance related) Monday-Friday Role (Occasional Overtime work on Saturday on a rotational basis paid at time+half) No late nights/no working on Sundays or Bank Holidays Employer Contribution to pension scheme 21 days annual leave increasing to 25 with length of service EAP (Employee Assistance Programme) Wellness initiatives Life cover Store discount Training & Development Further education support Career Progression Benefix (Employee Benefits, Wellbeing and Discounts Platform) Good Habitz (access to an unlimited wide range of interactive online courses, enabling the development of new soft skills - everything from learning more about Microsoft PowerPoint to improving your communication skills, improve on Excel skills to digital skills) JOB SPECIFICATION Respond to sales enquiries either by phone or over the counter, provide advice, information, quotations and ensure maximum level of sales and margin Offer alternative products, up-sell where possible, promote own brands and cross brand sales Understand customers expectations and needs Keep customers updated on orders and deliveries Assist with branch deliveries as and when required Monitor quotes won /lost Monitor customer orders and deliveries Stay updated with product knowledge and branch costs and targets Adhere to health, safety and environment rules and regulations Any other reasonable duties which may arise Please note that the above list is not intended to capture every detail of your role but the main areas of responsibility. PERSON SPECIFICATION The following criteria will be used in the selection process. Only those applicants who meet the essential criteria will be shortlisted for interview. The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria. Essential Previous customer facing experience in a trade environment Must be extremely customer focused and results driven Flexible approach to work Full clean valid drivers license Proficiency in Computers Desirable Sales experience and/ or product knowledge in the heating and plumbing industry/Bathroom and Sanitary industry Forklift experience Forklift licence Safe pass Additional Information: Interested applicants should send their up-to-date CV and a cover letter clearly outlining how they meet the requirements of the role through this website. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. Company Values: All our people are encouraged to live and breathe our core values, which means taking care of and being responsible for the safety, health and wellbeing of their colleagues and working together to provide exceptional service to our customers. It also means being part of a culture in which we nurture potential so that of others can be fully reached. We achieve this by always treating everyone with fairness and respectwhilst working to have a positive impact on the communities we serve. Heat Merchants Group is an Equal Opportunities Employer.