Senior Strategic Services Consultant

A great workplace combines exceptional people with challenging problems.

At ClickUp, we saw a world burdened by fragmented tools—with tasks, chats, calendars, documents, and other critical work all lost in silos. We knew there had to be a better way. So, we built a single platform that unifies tasks, docs, chat, calendar, and enterprise search—supercharged with context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we've made it our foundation from the start.

Today, over three million teams rely on ClickUp to power all of their work in one place. We’re laser-focused on pushing the boundaries of productivity, because when you spend less time toggling between fifteen apps and more time making progress, you change not just your workday, but the way the world works.

Our perfect-fit

Who We’re looking For
ClickUp was born from a culture of grit, learning, and breaking the status quo.

Growth
You strive to outdo yesterday’s version of yourself, embracing challenges, moving fast, and learning even faster.

Passion
You bring energy and bold ideas, inspiring those around you and fueling our shared mission with genuine enthusiasm.

Hard Work
You roll up your sleeves, take ownership of tough problems, and turn ideas into reality.

The ClickUp platform isn't just our product—it's the backbone of how we work as a company. You don't need to be an engineer or product manager to dive deep into leveraging AI or the product in innovative ways. We empower every team to contribute their expertise, shaping the tools we deliver to customers and use ourselves. Here, you'll have the chance to learn, innovate, and lead at the forefront of AI, surrounded by a team of driven, brilliant individuals determined to transform how the world works.

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person's journey to build their boldest career.

Senior Strategic Services Consultant at ClickUp Ireland

We’re looking for a Senior Strategic Services Consultant to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long‑term growth, adoption, and measurable business outcomes.

Senior Strategic Services Consultants lead with a customer‑first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross‑functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long‑term, scalable, and impactful.

Senior Strategic Services Consultants are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on:

Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.

Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long‑term success, retention, and growth opportunities.

Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.

Innovation Adoption & Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real‑world impact.

Core Responsibilities
Senior Strategic Services Consultant acts as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.

New Customer Onboarding

Lead or support the end‑to‑end onboarding and implementation of ClickUp, from discovery and solution design to training and go‑live support.

Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations.

Guide customers through foundational setup, integration, and enablement, while promoting best‑practices and system governance and change management.

Account Health Management

Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.

Build and execute adoption plans and account reviews to maintain or improve health.

Identify risks early and build recovery plans in partnership with the account team.

Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform.

Workflow Mapping (IER Framework)

Lead discovery sessions to map current‑state vs. future‑state processes.

Recommend optimizations and create workflow templates to scale across teams.

AI Enablement & Agent Deployment

Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases.

Partner with customers to define and deliver new AI automations that align with business KPIs.

Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams.

Track and report AI usage and credit consumption against plan.

Customer Success & Expansion

Serve as the technical partner to assigned accounts, connecting adoption to business value.

Generate qualified leads through data‑driven insights and AI usage analysis.

Drive cross‑functional alignment to position renewals, expansions, and AI upsells.

Cross‑Functional Collaboration

Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support.

Partner with account teams to maintain alignment between delivery and success.

Core Skills & Competencies

Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions.

AI Expertise: Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans.

Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp.

Project and Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans.

Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations.

Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity.

Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.

Collaboration and Influence: Works cross‑functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results.

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws.

If you are a European Job Applicant, see our privacy policy for further details.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

ClickUp Talent Acquisition will only initiate contact via a @clickup.com email or through our official careers portal on clickup.com . We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

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ClickUp perks and benefits

Generous PTO

Retirement

Health plans

Parental leave

Recognition

And more…

Please note providers will be location‑specific. Additional details on benefits are available upon request throughout the recruitment process.

Driven by value

Our Core Values
Normal f*ucking sucks
(#Scrappy)

Drive urgency
(#Urgency)

Hard Work
(#HardWork)

Be fun to work with
(#Fun)

Challenge the status quo, push the boundaries
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