Client Experience Executive

As Client Experience Executive, you will be the dedicated guardian of our clients' journeys — ensuring every interaction, touchpoint, and detail reflects the highest standard of luxury service. Supporting discerning, high-value international golfers and their guests, you will combine personalised service, operational precision, and calm problem-solving to deliver seamless, memorable travel experiences.

This role requires a blend of customer service expertise, travel industry knowledge, problem-solving ability, and strong interpersonal skills — with the ability to anticipate client needs and respond with creativity and care.

Overview

Key Responsibilities

Pre-Travel Client Support

- Take full ownership of client communications post-booking, capturing essential details such as flight schedules, caddie preferences, dining requests, and bespoke itinerary enhancements.
- Act as a trusted advisor, providing curated recommendations for dining, sightseeing, cultural experiences, upgrades, and luxury personal touches.
- Ensure each client itinerary is personalised, coordinated, and seamlessly aligned with both operational realities and the exacting standards of high-net-worth travellers.
- Proactively manage all itinerary changes with accuracy, efficiency, and discretion, liaising across internal teams and premium suppliers.
- Provide clients with tailored pre-travel updates, practical insights (weather, dress codes, etiquette, packing guidance), and reassurance so they feel fully prepared.
- Build strong rapport through warm, polished, and consistent communication, ensuring clients feel valued and supported from first contact to departure.

During Travel – High-Touch Client Care

- Monitor active itineraries daily, anticipating challenges and swiftly resolving any issues, delays, or last-minute changes.
- Act as the primary point of reassurance, coordinating discreetly with drivers, suppliers, and internal teams to keep trips running smoothly.
- Maintain proactive communication with clients on the ground, offering both visible support and discreet, behind-the-scenes solutions.
- Personally meet selected clients during travel, reinforcing our commitment to relationship-led service.
- Uphold composure and discretion at all times, providing calm, solutions-focused support — even during peak travel intensity.

Post-Travel Engagement

- Gather, analyse, and share client feedback to continuously elevate the experience we deliver.
- Conduct personalised follow-up with guests, thanking them and offering tailored suggestions for future opportunities.

Collaborative & Continuous Improvement

- Partner closely with Operations Administrators to guarantee flawless supplier confirmations and itinerary accuracy.
- Maintain meticulous records across CRM and booking platforms, ensuring seamless operational flow.
- Contribute actively to service innovation, identifying opportunities to refine and enhance the luxury client journey.
- Participate in supplier familiarisation trips to strengthen destination knowledge and uncover value-add opportunities for clients.

Requirements

- Minimum 3 years' experience in a premium service role (luxury travel, hospitality, events, or tourism preferred).
- Demonstrated success working with demanding, detail-focused clients in a high-volume, deadline-driven environment.
- Exceptional interpersonal and communication skills, with an emphasis on warmth, polish, and discretion.
- Impeccable organisational and multitasking abilities with a laser focus on detail.
- Strong written and verbal English; additional languages a plus.
- Proficiency in Microsoft Office and experience with CRM / tour management systems (advantage).
- Ability to work both independently and as part of a high-performing team.
- Familiarity with golf, golf tourism, or Ireland's world-class golf destinations is an advantage.

What We Offer

- Competitive salary aligned with experience and responsibility.
- Opportunity to shape unforgettable experiences for high-profile, international clients.
- A supportive, collaborative team environment in a prestigious Irish travel brand.
- Access to occasional travel perks, staff discounts, and team outings.
- Career growth opportunities across luxury travel and golf tourism.
- Hybrid/flexible working may be considered after probation (role primarily office-based during peak season).
- 25 days annual leave
- Company Medical Insurance

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