General Manager

Job Summary: The Top House Pub & Kitchen is seeking a dynamic and experienced General Manager to oversee all aspects of the pub's operations, including staff management, customer service, financial performance, and overall customer experience. This role requires a blend of leadership, hospitality expertise, and business acumen to ensure the pub delivers high-quality food, drinks, and service while maintaining profitability and a welcoming atmosphere. Key Responsibilities: Operational Management: Oversee the day-to-day operations of the gastro pub, ensuring smooth service in both the kitchen and front-of-house areas. Ensure the pub is consistently well-stocked with food, beverages, and other supplies, managing relationships with suppliers and negotiating favourable terms. Monitor the quality of food and drink offerings, ensuring they meet the pub's standards and guest expectations. Ensure that the pub adheres to all health and safety regulations, including food safety, hygiene standards, and licensing laws. Staff Leadership and Development: Recruit, train, and manage staff across all departments, including kitchen, bar, and floor staff. Create staff schedules that ensure adequate coverage during peak times while managing labour costs. Lead by example, fostering a positive work environment and motivating staff to deliver excellent customer service. Conduct regular meetings and performance reviews, providing feedback and identifying opportunities for management & staff development and advancement. Customer Experience: Ensure a warm, welcoming, and authentic Irish pub experience for all customers, with a focus on high-quality food and drink. Handle guest complaints and feedback, resolving issues promptly and effectively to maintain customer satisfaction and loyalty. Engage with regular customers and the local community to build strong relationships and encourage repeat business. Organize and oversee special events, promotions, and seasonal offerings that enhance the guest experience and attract new customers. Financial Management: Develop and manage the pub's budget, including monitoring revenue, costs, and profitability. Analyse financial reports, including sales, labour, and inventory costs, to identify opportunities for improvement. Implement strategies to maximize revenue, including menu pricing, promotions, and upselling. Ensure accurate financial reporting, including daily cash reconciliation, supplier payments, and payroll processing. Marketing and Community Engagement: Develop and execute local marketing strategies to promote the pub and attract customers, including social media, local advertising, and community events. Foster relationships with local businesses, organizations, and community groups to drive foot traffic and build the pub's reputation. Stay informed about local trends, events, and competition to ensure the pub remains competitive and relevant. Compliance and Standards: Ensure compliance with all relevant Irish laws and regulations, including employment law, licensing requirements, and health and safety standards. Prepare and submit required reports to ownership or regional management, including financial performance, staffing, and operational updates. Maintain accurate records of all transactions, staff records, and other required documentation. Qualifications: Minimum of 3-5 years of experience in a management role within the hospitality industry, preferably in a gastro pub or restaurant setting. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in financial management and budgeting. Ability to work flexible hours, including evenings, weekends, and holidays. Knowledge of regulations related to food safety and alcohol service. Passion for food, beverages, and providing outstanding customer service. Salary: Determined based on past experience. Benefits: Flexitime Employee discount Company pension Food allowance Bike to work scheme Company events On-site parking Ability to commute/relocate Work location: In person The Top House Pub & Kitchen, Newtown, Annacotty, V94 N66X #Jobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.