Apply Now: Property Services Manager Reference: PSM002

Property Services Manager Reference: PSM002
Property Services Manager Reference: PSM002 09-10-2025 02:10
Hail Housing
Job Responsibilities 1. Operations – Asset Management
Deliver a continuing programme of stock condition surveys and maintenance of a stock database to enable effective investment decisions.
To project manage all aspects of HAIL’s Asset Management Strategy; inclusive of external consultants and partners, and liaising with all relevant stakeholders.
To deliver planned maintenance programmes in line with both stock condition surveys and budget.
Demonstrate understanding of asset management principles which underpin the development of durable low maintenance property.
Ensuring that the organisations portfolio meets regulatory legislative
Demonstrate understanding of procurement practices around maintenance and contract management
Planning the annual safety servicing of components in tenants’ homes.
Planning the annual safety servicing of facilities in apartment blocks and offices.
Undertaking investigations where appropriate.
2. Operations – Response Maintenance
Deliver a high-quality responsive repairs service.
Contract management, liaising with contractors when issues arise, and leading contract management meetings.
Manage efficient void works process for both newlets and relets.
Provide advice and technical assistance to all HAIL staff and residents as required.
Assessing, drafting specifications, tendering, procuring, and managing contracts to deliver HAIL’s responsive repairs service and maximise investment for planned and cyclical works
3. Budget Management
Develop and manage relevant budget for repairs, maintenance, and planned maintenance works.
Ensuring an awareness and appreciation of cost is evident in the planning, execution, and monitoring of all work.
Produce with the Head of Housing and Property Management detailed long-term investment programmes, maintaining a 30-year projection of maintenance spending.
Procuring and tendering in line with legislation and ensuring value for money.
4. Customer Service and Tenant Engagement
Model and promote the highest standards of customer service, committing to excellence and continual improvement.
Support and facilitate HAIL’s tenant engagement strategy leading on projects relevant to the repairs and asset management service.
Supplying technical support to facilitate enhancement work to communal areas.
5. Organisational and Managerial
Contribute to the business planning and strategic planning process.
Actively contribute to assist HAIL deliver on the aims and objectives of the organisation.
Oversee the management and support of the property and asset management team.
Attendance at sector meetings, working groups, forums etc; representing and promoting HAIL.
Implementing HAIL’s Health & Safety Policy and Procedures, ensuring that all practices and procedures are undertaken in accordance with ensuring a healthy and safe working environment.
Liaising with the finance team on annual budget management/budget setting.
Ensuring value for money in the property and asset management service.
6. New Development
Providing technical due diligence and life cycle cost assessment of new business opportunities.
Work with the Development Team to ensure effective property oversight as part of the scheme appraisal process.
Collaborative working to oversee effective property handovers to housing and management of the defect liability period.
7. Systems and Reporting
Manage the property function through the development and maintenance of meaningful policies, procedures and measures that are used to continuously improve the service.
Support the identification, development, and implementation of systems for recording and reporting of property services functions including the implementation of new IT software and other innovations.
Develop measures to understand repair and component performance trends and their impact on future planned investment programmes.
Develop and implement action plans which correct performance anomalies and / or improve outcomes.
Report to the Leadership Team on any key movements that may impact upon the Business Plan performance.
Support, train and develop direct reports to ensure that they have the right skills and tools to deliver excellent services and are given opportunities to develop.
Maintain a strong understanding of the operational aspects of the business through investing time with direct reports.
Promote a culture that is supportive and meets HAIL’s purpose, vision and values.
Manage staff and team engagement activities.
Job Requirements Education & Professional Requirements Essential Desirable
Third level qualification in a relevant discipline. Y
Minimum 5 year’s experience in similar discipline to include, asset inspections, response, cyclical & planned maintenance as well as major work project management. Y
Willingness to undertake professional development. Y
Full valid driver’s license and access to a car/able to fulfil any mobility requirements of the post. Y
SCSI/RICS Membership or relevant professional property/construction qualification. Y
Specialist role related knowledge, specifically building surveying, contract management and building pathology. Y
People and Stakeholders Skills / Knowledge
Experience of developing productive relationships with internal and external stakeholders. Y
Keeping up to date on key technical and regulatory developments and making relevant information available to team members. Y
Experience of leading and managing a team successfully. Y
Operational Skills / Knowledge
Flexible and effective work style. Y
Successful project management specifically the full life cycle of scoping, procuring, and managing repairs, cyclical and planned maintenance contracts. Y
Knowledge of Health and Safety legislation and compliance within a facilities management and construction setting. Y
Ability to work with work with people showing empathy and discretion. Y
IT Literate, including sound experience of Property and Asset Management Information Systems and associated reporting packages. Y
Track record of developing and implementing policies and procedures. Y
Knowledge and experience of procurement practices and regulations Y
Experience of being part of a successful team taking personal ownership and responsibility for meeting shared goals Y
Excellent communication skills at all levels – report writing, verbal and written. Y
Highly developed presentation skills to different audiences. Y
Analytical and results focused approach to the use of performance metrics. Y
Ability to work as part of a team and on own initiative. Y
Problem-solving approach to people management issues. Y
Attention to detail, which persists under pressure. Y
Ability to work with minimum supervision. Y
Benefits & Compensation The Salary will be commensurate with the experience of the individual appointed and in line with the Organisation’s salary scale.
Salary Scale: Starting Salary €59,043 – €73,737
HAIL offers:
Flexible working hours with a flexi time system in operation
24 annual leave days plus 3 Company days
Company Pension Scheme with current contributions rates of 6% employer contribution and 6% employee contribution
Health insurance for serious illness
Training and development
Paid expenses
Satellite office locations with a hybrid approach to working hours
Professional Subscriptions paid by HAIL (after probationary period)

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