Service Delivery Manager
6 hours ago
Woodie's is the market-leading DIY, Home & Garden omni-channel retailer in Ireland with 35 stores nationwide and an online presence. We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official Best Workplace for Women We are also listed as one of the 75 Best Large Workplaces in Europe since 2020 and to be accredited as a gold-standard Investor in Diversity by the Irish Centre for Diversity & Inclusion.
We have an opportunity for an effective and forward-thinking Service Delivery Manager to join our IT team in a people leadership role. This is an exciting time when we are modernising all areas of IT to support our digital transformation journey. The Service Delivery Manager will have overall IT Systems Service Delivery responsibility across our business and for ensuring the processes and skills on the team are fit-for-purpose for our customers & internal stakeholders.
Our ideal candidate:
- Leadership: Proven ability to lead, coach and mentor an effective, highly engaged and results-oriented team.
- Stakeholder management: Trust and relationships are key success factors in Woodie’s. The successful candidate will establish and nourish excellent relationships with key stakeholders, including the rest of the IT team, departmental heads within the Support Office, Woodie’s Regional Managers, and Woodie’s Store managers, including multiple Store Visits per year.
- Vendor Management: Proven experience in managing vendors to deliver agreed goals and service levels, developing excellent relationships with our vendors and articulating the status of issues whether they are outsourced or not.
- ITIL: Knowledge of the ITIL processes and experience in evolving them to the appropriate state of maturity.
- Continuous Improvement: A passion for taking ownership and ensuring that there is a process of continuous improvement across your team’s deliverables.
- Collaboration Skills: Effective communication and collaboration abilities, capable of working seamlessly with cross-functional teams to deliver the best possible IT application experience for our customers and teams.
- Budget Management: The Woodie’s Service Delivery Team is allocated a budget each year. The successful candidate will manage this budget, keeping relevant stakeholders updated appropriately.
- Detail Focused: The ability to drive the highest levels of attention to detail in the output of processes, documentation, and communications from yourself and the Service Delivery Team.
- Cyber Security Proficient: Woodie’s benefits from high-quality security services delivered from our parent group, ensuring industry best-in-class security platforms. The successful candidate need not be a security expert but will understand the concepts and take responsibility for compliance with standards through excellent IT “housekeeping.”
- Values and culturally aligned: Woodie’s is proud of our culture, reflected in our GPTW scores over many years. The successful candidate will understand our values and be happy to live and promote them in the team and wider organisation.
Key Responsibilities:
- Management of the BAU for all system delivery through implementing appropriate improved ITIL processes through a vendor footprint.
- Participation in the ERP Upgrade program as an SME supporting the service transition and ensuring ongoing appropriate service management after go-live.
- Implementation of continuous improvement through a transparent plan for elements of the existing support base.
- Document and articulate technical concepts in a manner that can be understood by appropriate audiences.
Our Benefits:
Salary: €70,000 to €80,000
- Annual Bonus
- Company Pension
- Company-funded healthcare
- Hybrid working
- Colleague Discount
- Wellness Initiatives
- Educational Assistance
- Paid Parental & Maternity leave
- Sick-pay
- Flexi-Wage - Choose how to budget your own pay
We are an equal opportunity employer and value diversity at Woodie's. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr
-
Service Delivery Manager
7 days ago
Dublin, Ireland Auxilion Ireland Ltd Full timeService Delivery Manager Place of work: On-site Park West, Dublin 12 + Clients Site /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT Managed Service solutions. As part of the Auxilion organisation you will work directly on a client site responding to...
-
Service Delivery Manager
7 days ago
Dublin, Ireland Collins McNicholas Full timeJob Opportunity: Service Delivery Manager We are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. Youll drive efficiency and optimize processes to ensure...
-
Service Delivery Manager
1 day ago
Dublin, Ireland Cubic Telecom Full timeThe Company Cubic Telecom delivers innovative connected software solutions to automotive, agriculture, and transport manufacturers. Its scalable solution enables a multitude of revenue-generating services, combining real-time analytics supported by global connectivity and regional regulatory compliance in 190 countries. Cubic's global connected software is...
-
Service Delivery Manager
6 hours ago
Dublin, Ireland Collins McNicholas Full timeJob Opportunity: Service Delivery Manager We are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. Youll drive efficiency and optimize processes to ensure...
-
ServiceNow Delivery Manager
6 days ago
Dublin, Ireland Linking Humans Full timeOur client is looking for a skilled ServiceNow Delivery Manager to lead the management of ServiceNow platform operations while ensuring high-quality service delivery across multiple clients.Key Responsibilities:Manage all aspects of service delivery, including timelines, scope, risk, change management, resource allocation, reporting, and financials.Build...
-
▷ Immediate Start: Service Delivery Coordinator
20 hours ago
Dublin, Ireland EXA Infrastructure Full timeRole Purpose We are seeking a skilled and motivated Service Delivery Coordinator as part of our Dublin Delivery team. As the principal customer contact for orders in the delivery process, you will be responsible for upkeeping the standards of excellence that EXA customers have come to expect. You will be the liaison between various departments within the...
-
Robotics Delivery Manager
7 days ago
Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be. As an Automation Delivery Manager, you will be responsible for both the design and implementation of...
-
Dublin, Ireland Bank of Ireland Group Full timeWhat is the opportunity? This is a great opportunity to own accountability for the Enterprise Data Lake (EDL) and Enterprise Data Warehouse (EDW) & Regulatory Services systems portfolio to deliver continued high performance and contribute value to the overall Group Data Analytics Office / Data Solutions service offering, in the most cost-effective manner....
-
Dublin, Ireland The Panel Group Full timeBusiness Applications Delivery Manager SVP Technology Transformation - Delivery Operations Project Management Process Data AI - Reporting - Support In this role you will lead the digital applications team in and ensure effective and efficient applications delivery/support by leading delivery teams, contributing to the definition and delivery of the digital...
-
Agile Delivery Manager
20 hours ago
Dublin, Ireland Viatris Inc. Full timeOur global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. For those driven...
-
Service Operations Manager
1 day ago
Dublin, Ireland The Recruitment Company Full timeHybrid working - DublinTelecommunications experience is critical€80k - €85k base + 10% bonus + pensionWe are looking for a highly skilled and motivated Service Operations Manager to join a telecommunications service provider. You will lead a team of project managers, coordinators, and field staff to deliver outstanding service within defined SLAs, while...
-
Digital Applications and Delivery
12 hours ago
Dublin, Ireland The Panel Group Full timeDigital Applications and Delivery - SVP Background Our IT team are continuously looking to identify opportunities to use technology to deliver "value add" and always looking to update the existing infrastructure and application environment using the best in class technology platforms. In this role you will have responsibility for Business Applications and...
-
Dublin, Ireland State Street International (Ireland) Ltd Full timeEngineering Delivery Manager Who we are: Charles River Development (CRD) is the FinTech division of State Street. Together with State Street's Middle and Back-office services, Charles River's cloud-based Front Office technology forms the foundation of the State Street Alpha Platform, the first front-to-back solution in the industry. Our vision is to be the...
-
Dublin, Ireland Go Auto Insurance Full timeGrid Delivery Manager EMEA, Infrastructure Energy Team Amazon Web Services (AWS) is a comprehensive, evolving, and growing business unit within Amazon.com which provides cloud services. Since early 2006, AWS has provided a highly reliable, scalable, low-cost infrastructure platform that powers hundreds of thousands of businesses in 190 countries around the...
-
Van Delivery Driver
1 day ago
Dublin, Ireland Bright Recruitment Full timeRELIEF VAN DELIVERY DRIVER/WAREHOUSE OPERATIVE - PARK WEST, DUBLIN Monday to Friday. FULL TIME 9am to 6pm with Overtime Salary: €13.00-€14.00 per hour ( food allowance 8 euros per day) while driving You'll be responsible for deliveries to customers in the Dublin area and when not driving you will be in the Warehouse loading and unloading goods. What you...
-
Service Management Consultant
6 hours ago
Dublin, Ireland Irish Life Group Services Limited Full timeHybrid role based in our City Centre offices What we offer We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week. We offer a comprehensive benefits package including competitive salaries and...
-
Agile Delivery Lead, Hybrid
1 day ago
Dublin, Ireland Deloitte Ireland LLP Full timeDeloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. Joining us means becoming...
-
Software Development Director
6 hours ago
Dublin, Ireland NTT DATA, Inc. Full timeSoftware Development Director - Managed Services Location: Dublin, D, IE Company: NTT DATA Services NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Role overview: You will direct and coordinate...
-
Director, EMEA Data Centre Delivery
2 days ago
Dublin, Ireland Amazon Full timeDirector, EMEA Data Centre Delivery , DC Infra Capacity Delivery Job ID: 2869493 | Amazon Data Services Ireland Limited The AWS Data Center Planning and Delivery team is seeking an experienced, strategic executive to oversee the end-to-end delivery of data center supply across the Europe, Middle East, and Africa (EMEA) region. As the Director of EMEA Data...
-
Dublin, Ireland FRS Recruitment Full timeService Manager - Homeless and Addiction Service - Dublin city - Permanent Full time Job Opportunity: Service Manager Homeless and Addiction Service Location: Dublin Salary: €53,000-€60,000 DOE Contract Hours: 39 hours per week Reporting to: Deputy Head of Operations Overall Objective: We are seeking a dynamic and results-driven Service Manager to...
