Application Engineer III
7 hours ago
Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world-class software for our customers
The Amazon Kindle Engineering Support team provides tier 3/4 production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Some of the key job functions:
1. Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.
2. Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java-based projects.
3. Software deployment support in staging and production environments.
4. Develop tools to aid operations and maintenance.
5. System and Support status reporting.
6. Ownership of one or more Digital products or components.
7. Customer notification and workflow coordination and follow-up to maintain service level agreements.
8. Work with the support team for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.
Minimum Requirements:
1. 2+ years of software development or 2+ years of technical support experience.
2. Experience troubleshooting and debugging technical systems.
3. Experience in Unix.
4. Experience scripting in modern programming languages.
5. Knowledge of web services, distributed systems, and web application development.
6. Experience scripting in one or more languages (e.g. Bash, Python, Perl, Ruby).
7. Experience with REST web services, XML, JSON.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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