IT Technical Support Analyst

7 days ago

Dublin, Ireland FK International Full time

Technical Support Advisor Overview Reporting to the Service Delivery Manager, youll provide high-quality IT support and customer service to internal users. Youll troubleshoot and resolve technical issues, manage IT requests, and ensure secure, efficient systems and equipment performance. In the role, youll work closely with employees to help them effectively use company systems and applications and providing training as needed. Additionally, the role involves collaboration and contributing to the improvement and optimisation of IT infrastructure and processes. Key Responsibilities Providingfirst-level and second-level remote and deskside support to computer systems users to the standards and levels required by the business. Administration of user accounts and systems access OS and application support of Windows, MS365 suite and core insurance applications Support of all end user hardware including laptops, desktops, VDU equipment, mobile devices Support and administration of workplace technologies such as printers, audio visual equipment, Wi-Fi and physical access control Managing calls within a busy helpdesk with energy, handling competing priorities. Performing daily, weekly and monthly tests of meeting room AV equipment, backups, restoration testing, hardware & software inventory management, endpoint patching and security vulnerability management Patching and upgrading operating systems, software and applications Maintaining security through endpoint protection and MDM rollout, troubleshooting and maintenance Administering the company telephone system Planning, testing and partnering in the rollout of upgrades, new applications, hardware, operating systems and infrastructure equipment Supporting occasional IT maintenance tasks and disaster recovery testing, participate in other business and IT projects as required Your Background - Experience troubleshooting, diagnosing and resolving issues with Windows 10/11 and Microsoft 365 technologies such as Office 365, Exchange, Teams, OneDrive, SharePoint. - Connectivity troubleshooting for desktops, laptops, servers and basic network issues. - Experience resolving hardware, operating system and software issues with desktops, laptops, servers and mobile devices. - Experience with MDM solutions such as MS Intune. - A solid understanding both technically and functionally of Microsoft Active Directory, Microsoft Entra, DNS, DHCP, Group Policy, Exchange Online and Office 365, Windows Desktop and Server operating systems. - Microsoft Defender suite, Intune, Endpoint Central or similar product experience - Experience with Backup, Citrix/Terminal services and Enterprise Anti-virus technologies - Experience with deploying OS images and application management - Third-level qualification in an IT-related discipline, or relevant professional certifications & experience (e.g. MCSA, CompTIA A+/Network+) - Experience in Financial Services/Insurance Industry would be advantageous

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