Only 24h Left Services Payments Operations – Worldlink Operations Head

Overview Services Payments Operations – Worldlink Operations Head role at Citi. The Worldlink Operations Head is a senior Services Operations manager directly managing a global team of process specialists responsible for efficient operation of Worldlink, a premier Cross Border payment product with a market leading position. The role provides best-in-class service to clients while maintaining risk levels within the firm’s risk appetite and protecting the franchise in line with Citi policies and risk framework.
Key Responsibilities Manage day to day processing activities of Worldlink Payments processing at hubs globally and ensure all processes are performed in accordance with policies, procedures and OKRs set by management.
Partner with Business Management to ensure alignment with Product and Sales strategy; enable the business through Operations and proactive improvements to provide a competitive edge.
Develop proactive operational and client insights to intelligently utilize operational data to identify opportunities for enhancing product capabilities and client experience.
Ensure a robust risk and control framework; work with Risk & Control partners to ensure management self-assessments, corrective action plans, and other deliverables are completed on time.
Collaborate with Client Service Teams to address client escalations in a timely manner and minimize such instances over time.
Perform proactive reviews to prevent processing issues, identify root causes, oversee remediation efforts, and ensure sustainability of improvements; represent Worldlink Operations in internal audits, compliance and regulatory matters as required.
Manage staff performance and drive continuous improvement of process quality and productivity targets.
Oversee quality reviews, budget, policy formulation, and planning.
Lead and drive employee engagement and career development of teams in the global Worldlink Operations Organization.
Continuously review processes and drive operational efficiency.
Own and resolve highly complex issues with potential impact across clients and processing teams globally.
Collaborate with Sanctions, Control Functions, FinCrime, and In-Business Risk to address compliance issues affecting Worldlink and ensure learnings are embedded across Operations.
Manage multiple teams including remote teams and provide support to peers in other processing centers.
Stay abreast of Citi policy changes, assess impact on Services procedures, and partner with internal teams to adopt changes consistently and sustainably.
Education level and/or relevant experience Experience in Transaction Banking products and operations, with experience evaluating regulatory/compliance discussions.
Knowledge and understanding of end-to-end Payments lifecycle and processing activities.
Experience dealing with and influencing cross-functional teams and handling policies and issues.
15+ years of relevant regional and/or global experience in a financial institution.
Bachelor’s degree in any subject preferred; an advanced degree (Master’s, MBA or Accounting) would be an advantage.
What we can offer you By joining Citi Dublin, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), and you will receive a competitive base salary (annually reviewed) plus a range of benefits that support you and your family. Discover more here. Citi is committed to ensuring our workplace is inclusive and supportive of all colleagues.
Job Details
Location: Dublin, Ireland
Employment type: Full-time
Industry: Banking, Financial Services, and Investment Banking
Equal Opportunity Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Accessibility is available; consult Citi’s policies for details.

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