Supply Chain Customer Service Associate
14 hours ago
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
There is an opening for a Senior Associate Supply Chain Customer Service reporting to the Senior Manager Supply Chain and Customer Services Eli Lilly Ireland Holdings Limited (IHL). This position is based in Eli Lilly, Kinsale.
This position is responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners and Eli Lilly External Manufacturing organisations such as DPEM, API EM based in Europe and Asia.
Key Objectives/Deliverables:
Customer/Supplier Relationship
1. Build and maintain relationships with customers and suppliers, whether internal or external.
2. Liaise with local Affiliates, Eli Lilly External Manufacturing Organisations, contract manufacturing sites, Eli Lilly Internal manufacturing sites and internal Supply Chain contacts.
3. Manage correspondence with customers/suppliers.
4. Ensure efficient information flow on orders, order confirmations, shipping details, and invoicing.
Order management and logistics
1. Receive orders and ensure timely order processing and fulfillment.
2. Coordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirements.
3. Ensure timely invoicing to customers.
4. Ensure working procedures for customers are in place and up-to-date.
5. Maintain proper order files with defined relevant information.
6. Maintain customer contracts.
7. Has ownership of LOPs and can have ownership of MRDs, and/or supply agreements.
8. Perform regular inventory reconciliations.
9. Manage shopping carts and service POs.
Replenishment
1. Maintain the sales forecasting process and manage replenishment alerts in APO.
2. Follow-up on forecasts, demands, and actions to be taken to maintain an accurate replenishment plan between end customer and plant sites.
3. Communicate and provide support under supply interruption (returns, recalls, allocation).
Internal Control & Reporting
1. Comply with Eli Lilly internal/external controls and policies, GMP/GDP regulations, OSSCE and HSE policies and procedures.
2. Perform monthly contract manufacturing stock reconciliation and participate in annual physical stock counts at contract manufacturers.
Credit Management
1. Ensure that shipments are made under approved terms and credit limits.
Other
1. Identify and may be involved in process improvement projects which improve customer service levels, improve product flows, minimize supply chain costs and improve asset management.
2. Develop and maintain excellent cross-company, cross-functional and multi-geographical relationships with key internal and external stakeholders.
3. Assistance on other projects as required.
Qualifications:
1. A level 8 degree qualification.
2. Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantage.
Basic Requirements:
1. 5 years Supply Chain, Customer Service, Logistics, Compliance or Operational experience.
2. Strong computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel.
3. Able to work within a team and also work independently.
Additional Preferences:
1. Pharma contract manufacturing and/or toll manufacturing experience.
2. Background in GMP/GDP compliance environment will be an advantage.
3. Experience in a multi-national environment will be an advantage.
4. Excellent planning and project management skills.
5. Strong analytical and problem-solving skills.
6. Strong interpersonal, relationship building, and influencing skills; ability to manage pressure and conflicting demands.
Lilly Employees interested in these Roles
1. We will need to maintain core expertise in all areas, so releasability will be a factor.
2. An assessment of performance in the current role and alignment with required attributes and experience will be conducted.
3. Roles available will be in the range of P1-P3.
4. In order to know who is interested and plan accordingly – interest in the role needs to be expressed by close of business date. Please contact your team leader to express interest.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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