Payment Operations Program Manager

2 weeks ago


Dublin, Dublin City, Ireland Meta Full time
Mission and Context

Our Payment Operations team is dedicated to empowering customers to seamlessly pay and be paid across various audiences and Meta products by delivering, managing, and optimizing Payments support. As part of the broader Meta Customer Support transformation, we are revolutionizing how we engage with customers, including Advertisers and Creators. Our team plays a pivotal role in driving this change.

Role Overview

As a Program Manager in our Payment Operations team, you will navigate an ambiguous, highly cross-functional environment where complex problem-solving is paramount. Your primary responsibility will be to lead cross-functional teams, fostering collaboration and integrating diverse perspectives from all disciplines to inform a unified strategic plan. The type of work to fill your day will include:

1. Systems thinking: Analyzing complex systems, identifying interdependencies, and developing holistic solutions.
2. Organization: Prioritizing the highest impact work, managing multiple stakeholders, and maintaining a clear focus on objectives.
3. Simplification of complex problems: Distilling intricate issues into actionable plans, ensuring clarity and feasibility for all stakeholders.

If you thrive in dynamic environments, enjoy tackling complex challenges, and are passionate about driving meaningful change, we encourage you to apply for this exciting opportunity.

Payment Operations Program Manager Responsibilities

1. Drive execution and operationalization of the organization's high priority portfolios by collaborating with large cross-functional teams (product, engineering, policy, legal, finance, etc.) and influencing decision-making within leadership audiences to drive greater consistency of process, practices, and execution across organization-wide work-streams.
2. Be strategically minded to identify and prioritize projects that satisfy Payments and Meta's Customer Support goals and objectives while incorporating tactical and strategic improvements that drive the business forward and improve customer experiences across Meta products.
3. Structure complex, ambiguous, and potentially charged business issues for the leadership team by gathering and analyzing large amounts of information quickly in order to problem solve and drive decision-making effectively.
4. Implement program and project management routines including identification of key performance indicators, monitoring playbooks, deliverable and task tracking, resource planning, prioritization of work against available resources, post mortem evaluations to identify lessons learned and identify process improvements, and quality assurance to provide timely and high-quality deliverables.
5. Provide necessary leadership updates on fast-moving, complicated projects and act as the primary point of contact for management, preparing communication materials and progress tracking for multiple audiences including supporting material.

Minimum Qualifications

1. 10+ years of relevant experience working in consulting, strategy, operations, or equivalent program management experience.
2. 3+ years of experience working in tech or global cross-functional teams.
3. Demonstrated communications and leadership skills.
4. Analytical thinking and problem-solving experience.
5. Be intellectually curious and build familiarity and fluency with all of the guardianship of operations: legal, privacy, data protection, and security requirements for the products our operation supports.

Preferred Qualifications

1. 2+ years of experience in customer support, trust and safety, payments, or related team.
2. Experience creating, implementing, and improving business processes.
3. Graduated in Business, Legal, Economics or correlated area.

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Meta Full time

    Mission and Context: Our Payment Operations team is dedicated to empowering customers to seamlessly pay and be paid across various audiences and Meta products by delivering, managing, and optimizing Payments support. As part of the broader Meta Customer Support transformation, we are revolutionizing how we engage with customers, including Advertisers and...


  • Dublin, Dublin City, Ireland Women in Payments Full time

    Mission and ContextOur Payment Operations team is dedicated to empowering customers to seamlessly pay and be paid across various audiences and Meta products by delivering, managing, and optimizing Payments support. As part of the broader Meta Customer Support transformation, we are revolutionizing how we engage with customers, including Advertisers and...


  • Dublin, Dublin City, Ireland Meta Full time

    Career OpportunitiesWe are seeking a highly skilled High-Impact Program Manager to join our Payment Operations team. As a key member of our team, you will be responsible for leading cross-functional teams and driving strategic initiatives to drive business growth. Your primary focus will be on analyzing complex systems, identifying interdependencies, and...


  • Dublin, Dublin City, Ireland MasterCard Full time

    Job SummaryWe are seeking an experienced professional to join our team as a Manager of Network Relations & Compliance. The successful candidate will manage multiple Payment Networks, leveraging in-depth knowledge of Domestic US and International Payment Networks. This role requires availability throughout the networks working hours. The Manager will be...


  • Dublin, Dublin City, Ireland Booking Holdings Full time

    **About the Role**The Transaction Monitoring and Payment Screening Manager will play a critical role in ensuring the effectiveness of BHFS's AML/CTF and FS program.This role will require the successful candidate to lead in the design, development, and execution of transaction monitoring and payment screening processes and procedures. They will work...


  • Dublin, Dublin City, Ireland Meta Full time

    About the RoleAs a Payment Operations Strategic Leader, you will be part of Meta's Customer Support team, responsible for leading cross-functional teams and driving strategic initiatives. Your primary focus will be on analyzing complex systems, identifying interdependencies, and developing holistic solutions to drive business growth.Key Responsibilities-...

  • Payment Manager

    1 week ago


    Dublin, Dublin City, Ireland WinLux Europe Full time

    About The RoleWe are looking for an experienced Payment Manager to oversee and optimize all payment processes within our iGaming platform. This role is crucial for ensuring seamless deposit and withdrawal operations, managing relationships with payment service providers (PSPs), and maintaining compliance with industry regulations. The ideal candidate will...


  • Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    FastSpring is the trusted ecommerce platform, partnering with software and SaaS companies globally to enhance product sales and foster global competition. With over 10 million transactions annually for 3,500+ companies across 200 countries, our platform supports transactions in every major currency. Recognized for workplace excellence and backed by AKKR, we...


  • Dublin, Dublin City, Ireland Booking Holdings Full time

    Company IntroBooking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: , Priceline, Agoda, KAYAK and OpenTable.The mission of Booking Holdings is to make it easier for everyone to...


  • Dublin, Dublin City, Ireland Meta Full time

    Meta Job OverviewWe are looking for a talented Cross-Functional Team Program Manager to join our Payment Operations team. As a key member of our team, you will be responsible for leading cross-functional teams and driving strategic initiatives to drive business growth. Your primary focus will be on implementing program and project management routines,...


  • Dublin, Dublin City, Ireland Meta Full time

    Job DescriptionYou will be a key member of our Payment Operations team, responsible for leading cross-functional teams and driving strategic initiatives. As a Program Director for Payment Operations, your primary focus will be on implementing program and project management routines, including identification of key performance indicators, monitoring...


  • Dublin, Dublin City, Ireland MasterCard Full time

    Manager - Program Management page is loadedManager - Program ManagementApply locations Dublin, Ireland time type Full time posted on Posted 4 Days Ago time left to apply End Date: April 4, 2025 (19 days left to apply) job requisition id R-243341Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together...


  • Dublin, Dublin City, Ireland Booking Holdings Full time

    Transaction Monitoring and Payment Screening ManagerBooking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK, and OpenTable. The mission of Booking...


  • Dublin, Dublin City, Ireland Us Bank Full time

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to...

  • Project Manager

    1 day ago


    Dublin, Dublin City, Ireland Mastercard, Inc. Full time

    OverviewThe Program Management role at Mastercard, Inc. is a critical part of our global product function, driving customer success through innovative payment solutions. As a key member of the customer success team, you will be responsible for defining and executing project strategies to deliver market-leading payment products and services to acquirers and...


  • Dublin, Dublin City, Ireland The Panel Full time

    Payments Operations Senior Business AnalystWe are looking for an experienced Payments Specialist to play a key role in delivering payments and regulatory projects. You will be responsible for supporting requirement gathering, design, testing, and business readiness, ensuring smooth project execution.Key Responsibilities:Collaborate with stakeholders to...


  • Dublin, Dublin City, Ireland Allen Recruitment Consulting Full time

    Location: Dublin, Dublin, Ireland Type: Temporary Job #25121 Our client is seeking a Legal Operations Program Manager to join their team. As the Legal Operations Program Manager, you will play a key role in ensuring that the company meets its legal and regulatory requirements by applying adequate project and program management practices to...


  • Dublin, Dublin City, Ireland Robert Walters Ireland Full time

    Required Skills and QualificationsTo be successful in this Payment Processing Analyst role, you will need a bachelor's degree in Business/Finance or a related field. Strong analytical and organisational skills, combined with the ability to lead and motivate a team, are essential qualifications for this position.You should have good knowledge of international...


  • Dublin, Dublin City, Ireland Amazon Full time

    Software Development Manager, Payments Acceptance and ExperienceWant to participate in building the next generation of online payment systems that supports numerous countries and payment methods? We are seeking a talented Software Development Manager to join one of the fastest growing areas in Amazon's e-commerce services platform. We deliver game-changing...


  • Dublin, Dublin City, Ireland Amazon Full time

    Software Development Manager, Payments Acceptance and ExperienceWant to participate in building the next generation of online payment systems that supports numerous countries and payment methods?We are seeking a talented Software Development Manager to join one of the fastest growing areas in Amazon's e-commerce services platform.We deliver game-changing...