Junior IT Support

Overview

As a Junior IT Support professional at Smarttech247 you will play a key role in providing dedicated, high-quality IT and technical support to one of our valued clients in the healthcare sector. This is an exciting opportunity to contribute to a critical environment where technology plays a vital role in supporting patient care and operational excellence. You’ll act as a first point of contact for technical issues, ensuring prompt and effective solutions while representing Smarttech247’s commitment to exceptional customer experience and cybersecurity best practices.

Contract: 12-Month Fixed-Term Contract (FTC)

Please note: We are not seeking support from recruitment agencies for this role and kindly ask that agencies refrain from contacting us. Thank you for your understanding.

Key Responsibilities

- Provide on-site first-line IT support to our healthcare client, resolving day-to-day technical issues and service requests efficiently.
- Respond to user queries, diagnose issues and ensure timely resolution while maintaining a high standard of professionalism.
- Install, configure and troubleshoot hardware, software and network components to maintain optimal system performance.
- Support user access requests and permissions management, adhering to Smarttech’s cybersecurity and data protection standards.
- Escalate complex technical issues to Smarttech’s internal teams or senior engineers when required, ensuring accurate handover and follow-up.
- Maintain detailed and accurate records of incidents, resolutions and service requests within the company’s ticketing system.
- Assist in maintaining security compliance within the client’s IT environment, including implementing updates and monitoring for potential vulnerabilities.
- Collaborate with Smarttech’s cybersecurity and managed services teams to ensure seamless alignment between local IT support and broader security measures.
- Support the onboarding of new users and devices within the client’s environment, ensuring smooth setup and secure configurations.
- Contribute to knowledge-sharing initiatives by documenting common issues and solutions for future reference.

Requirements

- A strong interest in IT and cybersecurity, with a proactive and customer-focused approach.
- Previous experience in an IT support, helpdesk, or technical service environment.
- Working knowledge of Windows operating systems, Office 365 and basic networking principles (DNS, DHCP, IP configuration, etc.).
- Understanding of cybersecurity fundamentals and best practices, particularly in handling sensitive information (healthcare sector experience is an advantage).
- Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
- Strong problem-solving abilities and a willingness to take ownership of issues through to resolution.
- Organised, reliable and able to work effectively both independently and as part of a wider team.
- Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Fundamentals, etc.) are an advantage.
- Pension scheme.

How the hiring process works

If your skills and experience align with our expectations, a member of our Talent team will reach out via email to begin an initial screening. This stage allows us to understand your experience and expectations while giving you the opportunity to learn more about the role and our company. If successful, we will outline the full interview process, which may include a combination of remote and on-site interviews. Depending on the role, a task or presentation may also be part of the process. Throughout, we aim to ensure a positive and transparent candidate experience, keeping you informed at each stage.

Diversity & Inclusion Mission Statement

At Smarttech247, our mission is to keep our customers secure. Cybersecurity is a complex industry, therefore, in order to tackle its challenges and continue to innovate, we believe that a diverse workforce contributes to greater collective intelligence and ultimately, makes a stronger team – qualities that are needed in our fight against cybercrime.

Smarttech247 is proud to be committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment is decided on the basis of qualifications, merit, and business need.

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