Technical Support Specialist
4 days ago
E-Frontiers is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional levels of technical support and customer service to our clients.
About the Role
We are looking for an experienced IT professional with a strong background in technical support and customer service. The ideal candidate will have excellent problem-solving skills, be able to work effectively under pressure, and possess a proven track record of delivering high-quality results.
Main Responsibilities
The successful candidate will be responsible for:
- Providing technical support and assistance to clients via multiple mediums including phone, email, and remote desktop connections.
- Diagnosing and troubleshooting server hardware, desktops, laptops, printers, and networking issues.
- Installing and configuring servers, firewalls, desktops, laptops, and infrastructure hardware.
- Managing Active Directory users and computers, as well as endpoint management.
- Working collaboratively with project teams to facilitate new systems and upgrades.
Key Skills and Qualifications
To be considered for this role, you will need to possess the following skills and qualifications:
- 3+ years technical experience gained in a support environment, ideally in an MSP or similar.
- Industry-recognized professional technical qualifications.
- Proven record of accomplishment in support methodologies, e.g., ITIL.
- Sound problem analysis skills and ability to manage and deliver under pressure.
- In-depth knowledge of Microsoft 365, Azure, Intune, and other Microsoft products.
Benefits and Working Arrangements
E-Frontiers offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to creating a positive and inclusive work environment that supports the well-being of all employees.
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