Content Developer
6 days ago
Fexco Limited Company is currently seeking an experienced Content Developer to join their team.
Company OverviewFexco Limited Company is a leading provider of payment solutions, and we are committed to delivering high-quality products and services to our customers.
Job PurposeThe primary objective of this role is to lead the development of Fexco's technical documentation strategy and create high-quality digital and written documentation to support it.
This is a critical position that will contribute significantly to the overall success of our payments products.
We are looking for an experienced Technical Writer with a minimum of 5 years' work experience in a similar role in a software engineering environment.
Key Responsibilities- Develop and implement a cross-product documentation management strategy
- Create high-quality, accurate documentation, ensuring it is appropriate for its intended audience
- Perform technical writing, research, and editing to prepare documents, product manuals, reports, user guides, implementation guides, briefings, presentations, guidelines, release notes, process flows, and other materials
- Create and update customer user guides, product procedures, and service catalogues in line with product releases
- Enable AI tools to create greater efficiency in how our documentation is created
- Manage and maintain documentation repositories, ensuring they are well-organized and easily accessible
- Minimum 5 years' experience in a similar role in a software engineering environment
- Experience in creating and implementing a new strategic approach to technical writing in a new environment is preferable
- Ideal possession of a Bachelor's degree or higher in Technical Writing, Technical Communications, or a related field, or engineering degrees with excellent English writing skills
- Spanish and/or Portuguese writing skills are an advantage
- Ability to read and write specs in OpenAPI/Swagger and knowledge of Restful design
- Knowledge of UML/BPMN to enrich documentation with diagrams
- High level of proficiency in Confluence and SharePoint
- Excellent English language communication skills, both verbal and written, and an ability to tailor communication style for various audiences
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