Content Developer

6 days ago


County Kerry, Ireland Fexco Limited Company Full time
Job Description

Fexco Limited Company is currently seeking an experienced Content Developer to join their team.

Company Overview

Fexco Limited Company is a leading provider of payment solutions, and we are committed to delivering high-quality products and services to our customers.

Job Purpose

The primary objective of this role is to lead the development of Fexco's technical documentation strategy and create high-quality digital and written documentation to support it.

This is a critical position that will contribute significantly to the overall success of our payments products.

We are looking for an experienced Technical Writer with a minimum of 5 years' work experience in a similar role in a software engineering environment.

Key Responsibilities
  • Develop and implement a cross-product documentation management strategy
  • Create high-quality, accurate documentation, ensuring it is appropriate for its intended audience
  • Perform technical writing, research, and editing to prepare documents, product manuals, reports, user guides, implementation guides, briefings, presentations, guidelines, release notes, process flows, and other materials
  • Create and update customer user guides, product procedures, and service catalogues in line with product releases
  • Enable AI tools to create greater efficiency in how our documentation is created
  • Manage and maintain documentation repositories, ensuring they are well-organized and easily accessible
Requirements
  • Minimum 5 years' experience in a similar role in a software engineering environment
  • Experience in creating and implementing a new strategic approach to technical writing in a new environment is preferable
  • Ideal possession of a Bachelor's degree or higher in Technical Writing, Technical Communications, or a related field, or engineering degrees with excellent English writing skills
  • Spanish and/or Portuguese writing skills are an advantage
  • Ability to read and write specs in OpenAPI/Swagger and knowledge of Restful design
  • Knowledge of UML/BPMN to enrich documentation with diagrams
  • High level of proficiency in Confluence and SharePoint
  • Excellent English language communication skills, both verbal and written, and an ability to tailor communication style for various audiences


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