Senior Client Engagement Manager

5 days ago


Dublin, Dublin City, Ireland Hibernia Services Limited Full time

The eir evo Security Team is responsible for protecting and monitoring our clients' organisations. Our team provides 24x7x365 capabilities to protect, detect, analyse, and respond to cybersecurity incidents using a combination of technology solutions and strong processes.

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We are seeking a Customer Liaison Manager to join our established Security Operations Centre team. This senior position reports directly to the Head of Security Operations. The role is contract based, lasting between 6 - 12 months.

Responsibilities include:

  • Responsible for the successful on-boarding of SOC Customers post Project Implementation
  • Build and maintain strong relationships with key client stakeholders to ensure a seamless transition
  • Address client concerns and queries proactively, ensuring timely resolutions
  • Improve and execute a structured onboarding process to integrate clients with SOC services efficiently

This role requires excellent communication skills, technical knowledge, and commercial awareness. You will work closely with internal teams to align onboarding processes with security best practices.

A minimum of 5 years experience in a large IT Organisation is required, along with proven commercial experience and project management capabilities. ITIL qualification is also essential.



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