Director of Commercial Operations
4 days ago
As a key member of our team, the Ambitious Hotel Sales Leader will be responsible for:
1. Developing and implementing sales strategies that drive revenue growth, in close collaboration with the senior hotel management team.
2. Working with Revenue Management and Marketing to identify opportunities for Revpar maximization and market share expansion.
3. Ensuring the hotel maintains a competitive edge in the local marketplace, through close cooperation with the Director of Revenue Management.
4. Contributing to the development of a comprehensive commercial plan, which aligns with Revenue and Finance objectives.
5. Maintaining a thorough understanding of competitor activity, local market trends, and customer preferences to inform sales decisions.
6. Establishing and managing sales budgets, setting individual performance goals for team members.
7. Collaborating with Revenue Management to ensure accurate forecasting and budgeting.
8. Leading and developing the Sales team, promoting a culture of excellence in guest service delivery.
9. Building strong relationships with internal departments and external stakeholders, including customers and suppliers.
10. Participating in daily sales activities as required, supporting the team in achieving their objectives.
11. Undertaking additional duties as directed by the General Manager.
Requirements
1. Previous experience as a Director of Sales/DOSM of a large four/five-star property with significant events business.
2. A proven track record of achieving/exceeding sales targets and goals.
3. A creative approach to sales, combined with a commitment to delivering exceptional guest experiences.
4. Proactive, assertive attitude with excellent persuasion and negotiation skills.
5. Excellent communication skills, both written and verbal.
6. Highly organized and detail-oriented.
7. Enjoy working in a team environment, leading and developing team members.
8. Proficiency in relevant IT systems, including MS Office and hotel PMS software.
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