Exceptional Front Desk Leader

14 hours ago

Carlow, Ireland beBeeCustomer Full time €45,000 - €55,000
Reception Manager Job Overview

We are seeking an accomplished Reception Manager to spearhead the smooth operation of our hotel reception area. As a key member of the management team, you will be responsible for delivering exceptional customer service and ensuring seamless day-to-day operations.

Key Responsibilities:
  • Manage front desk operations, overseeing daily tasks including check-in/check-out, cash handling, reservations, and guest queries.
  • Ensure accurate handling and charging of daily business accounts and maintain awareness among reception staff of correct procedures.
  • Provide friendly and efficient service to guests, guaranteeing an exceptional experience every time.
  • Monitor reception team performance, uphold high standards, and conduct training sessions as needed.
  • Collaborate with departmental managers to ensure a pleasant experience for guests and address any complaints promptly and effectively.
Requirements:
  • 2-3 years' experience in reception management, preferably in a 4/5-star hotel environment.
  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
  • Proficiency in using Hot Soft software and attention to detail are essential.
  • A proactive approach to sales and a commitment to maximizing room occupancy and rates are required.

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