Customer Service Operations Lead

5 days ago


Dublin, Dublin City, Ireland beBeeOperational Full time €45,000 - €60,000

Job Summary

As a Senior Customer Operations Administrator, you will play a key role in ensuring the smooth operation of our claims team. We are seeking a highly organized and detail-oriented individual with strong customer service skills to join our dynamic team.

">Key Responsibilities
  • Process tasks efficiently within agreed SLA deadlines.
  • Be proactive in taking on new tasks when required.
  • Ensure adherence to policies and procedures across various products and business lines.
  • Identify and escalate issues or risks to management in a timely manner.
  • Develop a continuous improvement mindset and implement innovative solutions.
  • Collaborate with the team to enhance customer experience.
  • Support the rollout of strategic projects and initiatives as needed.
  • Provide guidance and training to junior members.
  • Stay up-to-date with team metrics and reporting.

Key Requirements

  • Demonstrate a deep understanding of risk and compliance environments.
  • Showcase a proven track record of delivering best practice in operational process and service delivery.
  • Exhibit strong time management, analytical, and attention to detail skills.
  • Work effectively under pressure and meet tight deadlines.
  • Act as a role model and mentor for the team.


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