Technical Assistance Advocate
6 days ago
We are seeking a highly motivated and organized individual to join our Customer Success Team as a Customer Support Specialist. In this role, you will be responsible for handling customer inquiries, troubleshooting technical issues, and providing expert advice on Clio's features and functionality.
Responsibilities:
- Handle customer inquiries via phone, chat, and email
- Troubleshoot technical product issues and coordinate resolutions with our internal teams
- Provide expert advice to customers on how to get the most out of Clio's features and functionality
- Capture feedback on the product and contribute to process improvements across the department
Requirements:
Pride your ability to connect with a wide range of people and love working with customers of all skill levels and personality types
Excitement about finding new and complex problems to solve
Patience, compassion, and understanding
Curiosity to strive to continuously improve and learn
Bonus Points:
Have customer focus at your core and be eager to make a career out of helping clients be successful
Have experience working with web-based/SaaS applications
Familiarity with Zendesk or similar CRM software
Familiarity with Legal or other professional service industries
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Technical Cloud Advocate
5 days ago
Dublin, Dublin City, Ireland ENGINEERINGUK Full timeWe are seeking an experienced Technical Cloud Advocate to join our team at ENGINEERINGUK. As a Technical Cloud Advocate, you will play a key role in providing exceptional support to our clients, helping them to overcome technical challenges and achieve their goals.The successful candidate will have a strong background in cloud computing, with experience...
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FrontApp Technical Advocate
2 days ago
Dublin, Dublin City, Ireland FrontApp Inc. Full timeWe're looking for a highly skilled FrontApp Technical Advocate to join our team. This is a remote role based out of Ireland. If you are technical, passionate about customer experience & team productivity, we'd love to get to know you.About the Role:As a FrontApp Technical Advocate, you will play a critical part in streamlining our procedures to resolve...
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FrontApp Technical Advocate
4 days ago
Dublin, Dublin City, Ireland FrontApp Inc. Full timeWe're seeking a talented Technical Advocate to join our team at Front. As a Technical Advocate, you'll be responsible for providing exceptional customer experiences through technical issue resolution. With your strong technical skills and excellent communication abilities, you'll build trust with our customers and drive team productivity.This is a fantastic...
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Technical Excellence Advocate
3 days ago
Dublin, Dublin City, Ireland Cloudsmith Ltd Full timeAbout CloudsmithCloudsmith is transforming the way organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant SaaS built on AWS, our mission is to empower organizations to tackle scale and complexity through best-in-class artifact management.We're the world's most potent artifact management platform, built by...
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Senior Technical Advocate
2 days ago
Dublin, Dublin City, Ireland O'Farrell Recruitment Full timeO'Farrell Recruitment is seeking an experienced Senior Technical Advocate to join our team. This role involves resolving complex customer issues and collaborating with cross-functional teams to deliver high-quality solutions.About the RoleThis position requires a seasoned professional with excellent problem-solving and analytical skills. The ideal candidate...
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Technical Customer Advocate
5 hours ago
Dublin, Dublin City, Ireland Amazon Full timeTechnical Customer Advocate - AWS EscalationsAbout Us:At Amazon, we are committed to being the earth's most customer-centric company. Our team is part of the broader AWS Support organization, dedicated to managing critical escalations and working with all areas of AWS to improve the overall customer experience.About The Role:Advocate for customers and...
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API Advocate
3 days ago
Dublin, Dublin City, Ireland Global Payments, Inc. Full timeWe are looking for a dynamic and results-driven Developer Advocate to lead the execution of product strategies that support our Developer Experience at Global Payments, Inc.About the Job RequirementsThe ideal candidate will have 3-5 years of experience in developer advocacy, software development, technical product management, or related fields. Familiarity...
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Claims Advocate
2 weeks ago
Dublin, Dublin City, Ireland Aon Full timeClaims Advocate Are you an experienced Claims Handler? Have you got experience in dealing with multiple lines of insurance business and advocating on behalf of clients? Aon Ireland is inviting you to apply for the role of Claims Advocate This is a hybrid role with the flexibility to work both virtually and from our Dublin office. Aon is in the...
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API Ecosystem Advocate
22 hours ago
Dublin, Dublin City, Ireland Global Payments, Inc. Full timeJob Title: API Ecosystem AdvocateJob Summary:We are seeking a highly motivated API Ecosystem Advocate to join our team at Global Payments, Inc. As a key member of our Developer Experience Product team, you will play a pivotal role in driving the adoption of our Developer Portal, API tools, and building a robust developer community through the pillars of...
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Claims Advocate
1 week ago
Dublin, Dublin City, Ireland TN Ireland Full timeAre you an experienced Claims Handler? Have you got experience in dealing with multiple lines of insurance business and advocating on behalf of clients? Aon Ireland is inviting you to apply for the role of Claims AdvocateThis is a hybrid role with the flexibility to work both virtually and from our Dublin office.Aon is in the business of better decisionsAt...
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Senior Cloud Advocate
6 days ago
Dublin, Dublin City, Ireland Amazon Full timeWe are seeking a highly skilled Senior Cloud Advocate - Serverless Technologies to join our AWS Support team. As a member of this team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers who are taking advantage of a growing set of services and features to run their mission-critical...
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Customer Success Advocate
14 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timeAt TN Ireland, we are seeking a Customer Success Advocate to join our team. As a Customer Success Advocate, you will be responsible for overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased.The ideal candidate will have 2+ years of experience providing...
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Customer Experience Advocate
4 days ago
Dublin, Dublin City, Ireland Eirgrid Plc Full timeJob DescriptionThis role involves providing high-quality technical customer support to customers connecting to and using the transmission system. You will work closely with external customers and industry stakeholders to drive out appropriate solutions to complex technical and commercial issues while advocating on the customer's behalf.
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Platform Safety Advocate
6 days ago
Dublin, Dublin City, Ireland Coyle Consulting Full timeWe are looking for a talented Platform Safety Advocate to join our Trust & Safety team at Coyle Consulting. In this role, you will be responsible for ensuring the safety and integrity of our online platforms.About the PositionAs a Platform Safety Advocate, you will use your technical expertise and analytical skills to identify and address potential safety...
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Product Advocate
3 days ago
Dublin, Dublin City, Ireland Global Payments, Inc. Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Customer Advocate
4 days ago
Dublin, Dublin City, Ireland CPL Full timeRole OverviewThe Customer Advocate will be responsible for assisting our client's community, helping resolve inquiries empathetically, accurately, and on time. They will become knowledgeable about client products and community standards, making well-balanced decisions and advocating effectively for the community.The ideal candidate will possess strong...
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Customer Advocate
3 weeks ago
Dublin, Dublin City, Ireland New Relic, Inc. Full timeCustomer Advocate Customer Advocate Customer Advocate Req ID 9 Location(s) Dublin, Ireland; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated...
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Senior Cloud Customer Advocate
5 hours ago
Dublin, Dublin City, Ireland myGwork - LGBTQ+ Business Community Full timeSenior Cloud Customer Advocate: Lead the Way in Customer SuccessJoin myGwork - LGBTQ+ Business Community as a Senior Cloud Customer Advocate and take the lead in driving customer success. You will be responsible for developing and executing strategies to deliver exceptional customer experiences and ensuring that customers receive the highest level of...
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Customer Success Advocate
7 hours ago
Dublin, Dublin City, Ireland UnitedHealth Group Full timeCustomer Success Advocate – Dublin/Letterkenny HybridOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you...
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Global Community Advocate
4 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeKey Responsibilities:Assist our client's community and help resolve inquiries empathetically, accurately, and on timeBecome and remain knowledgeable about client's products and community standardsMake well-balanced decisions and personally driven to be an effective advocate for our communityStrong interpersonal skills, verbal and written communication skills...