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Customer Service Ambassador

3 weeks ago

Galway, Galway, Ireland beBeeAmbassador Full time €25,000 - €35,000
About the Role

This is a fantastic opportunity to join our team as a Customer Service Ambassador

You will be responsible for providing an exceptional customer experience through a helpful, friendly, and knowledgeable approach.

The day-to-day of this role involves assisting the shop management team with the smooth running of the store, ensuring high standards are maintained throughout the day while accepting and paying out bets and delivering excellent customer service.

This role encompasses opening and closing the business and on occasion, you may be required to manage the operations of the shop.

Key Responsibilities
  • Assist the shop management team with the day-to-day running of the shop.
  • Step up and guide shop operations in the absence of the shop manager, including being responsible for:
    • Opening and closing the shop
    • Managing and guiding the shop team
    • Cash management procedures
  • Manage the shop on occasion, leading to further development opportunities.
  • Combine working in a fast-paced retail environment with undertaking training and on-the-job supports to continuously upskill and progress within the company.
  • Responsible for providing an outstanding customer experience for customers through a helpful, friendly, and knowledgeable approach.
  • Acknowledge bets as per procedure, accurately taking and processing customer bets through multiple channels, including betting terminals and in-shop transactions via the EPOS System in a timely manner.
  • Act as a Brand Ambassador, introducing customers to the multi-channel digital journey.
  • Ability to work under pressure, remaining calm while constantly looking for ways to improve yourself and the shop.
  • Maintain shop presentation standards to a high quality throughout your working day.
  • Ensure all procedures (safety, compliance, and shop operations) are always followed.
  • Passionate about working within a team environment.
  • Adhere to Social Responsibility duties.
Essential Skills and Qualifications

Required Skills

  • Customer service focused
  • Operate with trust and integrity
  • Flexibility as business operates 7 days a week
  • Be adaptable to shop environment
  • Great attention to detail and strong numeracy skills
  • An enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in sporting events and confident to build rapport and relationships with customers.
  • Ambitious and driven to progress within the company
  • To promote brand awareness and results-focused
  • Excellent communication skills
  • Problem solve and think creatively
  • Be organized, reliable, and dependable
  • A proven good cash handling approach

Desirable Skills and Experience

  • Industry/Retail experience is welcome but not essential as full training provided to expand your knowledge base on all things sport and betting related.

As an equal opportunities employer, we welcome applications from all suitably qualified persons.