Product Manager: AI Driven Innovation

1 day ago

Galway, Galway, Ireland beBeeTransformation Full time €156,408 - €183,166
Job Description:

As a visionary leader in the field of artificial intelligence, you will have the opportunity to shape the future of agentic experiences where AI and humans work in true partnership. Your role will be to define and deliver products that go beyond simple agent assist, creating capabilities that empower agents to act with autonomy, intelligence, and empathy.

Genesys is seeking a highly experienced Sr. Director of Product Management to lead our Agent AI strategy. This strategic role will involve shaping the future of agentic experiences, defining product strategies, and delivering innovative solutions within the Contact Centre and Customer Experience Orchestration domain.

You will be responsible for setting the vision and strategy for Agentic AI, building and delivering a forward-looking roadmap for Knowledge AI, Agent Copilot, and next-generation agentic capabilities. You will also engage closely with strategic customers, co-creating innovative use cases and accelerating adoption to ensure measurable success.

  • Set the vision and strategy for Agentic AI
  • Build and deliver a forward-looking roadmap for Knowledge AI, Agent Copilot, and next-generation agentic capabilities
  • Engage closely with strategic customers, co-creating innovative use cases and accelerating adoption
Required Skills and Qualifications:

15+ years of product management experience in enterprise SaaS or AI-driven platforms

Demonstrated leadership in defining and delivering AI-powered augmentation or collaboration products

Awareness of emerging trends in Generative AI, LLMs, reasoning engines, and knowledge orchestration

Proven success in leading teams to deliver solutions that reshape customer or employee experiences

Experience of defining product strategy and delivering innovative solutions within the Contact Centre and Customer Experience Orchestration domain

Benefits:

We offer a range of benefits to support your career growth and well-being, including:

  • Flexible work schedules and work-from-home options
  • Development and career growth opportunities
  • Excellent pension scheme
  • Bonus scheme
  • Health Insurance
  • Income Protection & Life Assurance
About Us:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

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