Operations Leadership Manager
6 days ago
**Job Description**
We are seeking a highly skilled Operations Leadership Manager to join our team in Chennai. As a key member of our leadership team, you will be responsible for driving the overall direction and operations of our site.
This is an excellent opportunity for a seasoned professional with strong leadership skills to join our team and contribute to our mission of delivering exceptional customer service.
- Develop and implement strategic plans to drive business growth and improve operational efficiency.
- Collaborate with cross-functional teams to build input-focused operating plans and achieve key performance indicators.
- Create a culture of accountability, transparency, and collaboration within the team.
**Responsibilities**
- Set vision, direction, and culture for the team by managing individual and team performance expectations and goals.
- Maintain real-time service levels and schedule adherence while holding teams accountable for meeting and exceeding performance targets.
- Work closely with internal/external partners to develop operating plans that meet key measures.
**Qualifications**
- Bachelor's degree in Operations, Engineering, Science or relevant field.
- Overall 8+ years of experience with at least 4+ years in people management and operations leadership.
- Experience in a management role in a technical/customer service/data operations environment.
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