Senior Technical Operations Expert

4 days ago


Dublin, Dublin City, Ireland Servicenow Full time

About the Role

We're seeking an experienced Performance Support Engineer to join our Technical Support team. As a key member of our team, you'll be responsible for managing and resolving the most challenging issues related to Performance and instance availability.

In this role, you'll have the opportunity to develop and maintain comprehensive knowledge of ServiceNow products and services, collaborate with cross-functional teams to identify and resolve technical issues, and communicate effectively with customers and stakeholders to ensure seamless issue resolution.

Responsibilities

  • Manage and resolve complex technical issues related to Performance and instance availability.
  • Mentor junior team members in various technologies.
  • Provide expert-level technical guidance and support to internal teams and external customers.
  • Develop and maintain comprehensive knowledge of ServiceNow products and services.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Communicate effectively with customers and stakeholders to ensure seamless issue resolution.

Requirements

  • Experience in managing and resolving complex technical issues.
  • Strong experience with relational databases (e.g., MySQL, Oracle).
  • Java experience.
  • Scripting language experience (JavaScript, Python, Perl, Unix Shell, Windows Shell).
  • Advanced Unix/Linux experience.
  • Web applications stack knowledge.
  • Performance degradation experience.
  • Teamwork and time management skills.
  • Quality and customer service commitment.
  • Communication and interpersonal skills.


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