Technical Support Expert

3 days ago


Dublin, Dublin City, Ireland Amazon Full time

We are seeking a highly experienced Technical Support Expert to join our team at Amazon Web Services. As a Technical Support Expert, you will be responsible for providing expert-level technical support to our customers, ensuring that they receive the highest level of service and support possible. This includes troubleshooting complex technical issues, making recommendations on how to resolve problems, and collaborating with internal teams to deliver high-quality solutions.

You will have the opportunity to work closely with some of the leading technologists around the world, working directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible. You will also have access to all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.

In addition to your technical expertise, we are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and can work effectively in a fast-paced environment. If you have experience in technical engineering, fluent English and Mandarin language skills, and expertise in one or more of the following areas: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment, we would love to hear from you

  • Resolves complex technical issues for customers
  • Makes recommendations on how to resolve problems
  • Collaborates with internal teams to deliver high-quality solutions
  • Ensures timely and effective resolution of customer concerns
  • Works closely with Amazon Web Service engineers to resolve customer issues


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