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Technical Support Expert
1 week ago
About the Role:
We are seeking a highly motivated and skilled Technical Support Expert to join our IT Support Team at City BBQ. As a key member of the team, you will be responsible for delivering exceptional technical support and service delivery to our associates.
Responsibilities:
- Provide technical support and assistance to users via phone, email, and personal requests.
- Monitor and respond to incidents and requests in a timely manner.
- Troubleshoot various technologies including back office & laptop computers, DSL/T1/Broadband service, phone systems, and more.
- Collaborate with internal and external support personnel to resolve issues.
Requirements:
- 1-3 years experience in service desk and/or Level 2 support roles.
- Excellent problem-solving and customer service skills - proven resourcefulness.
- Knowledge of Aloha POS, Kitchen, ServerEPS, CMC/CFC, and other point of sale systems.