Technical Support Expert, Dach Region

5 days ago


Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

Notion's vision is to make it possible for everyone to create software tailored to their needs. Our goal is to empower users by developing tools that enable customization and innovation.

We're passionate about creating a company as diverse and creative as the people we reach worldwide.

About The Role:

As a key member of our team, you will be responsible for resolving complex technical issues and developing system management processes.

  • You will work closely with our largest customers to provide expert-level support and ensure high levels of engagement.
  • You will develop strong relationships with our enterprise customers, understanding their unique challenges and tailoring your approach to meet their needs.
  • You will collaborate cross-functionally to identify and address technical issues, ensuring seamless communication and resolution.
What You'll Achieve:
  • Develop and implement effective system management processes that drive efficiency and productivity.
  • Build and maintain strong relationships with enterprise customers, ensuring long-term partnerships.
  • Identify and troubleshoot complex technical issues, collaborating with our technical teams to find innovative solutions.
  • Contribute to the development of user-facing content and internal knowledge libraries, sharing your expertise with colleagues and customers alike.
  • Participate in an on-call rotation, providing critical support to customers outside normal working hours.


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