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Technical Support Expert
1 week ago
Job Overview:
">We are looking for a highly skilled Technical Support Expert to join our team at Amazon Web Services Emea Sarl (Irish Branch). As a key member of our organization, you will provide technical support to our customers and internal teams, utilizing your expertise in containerization and cloud computing.
">Key Responsibilities:
">- Provide expert-level technical support to customers via various contact channels.
- Develop and implement process improvements to enhance the customer experience.
- Collaborate with internal teams to improve AWS services.
- Act as an interviewer and coach/mentor for new team members.
- Work on rotational schedules, including weekends, to ensure 24/7 support coverage.
Requirements:
">- At least 1 year of software development experience and 2+ years of technical support experience.
- Experience with container orchestration management tools like Kubernetes, Docker Swarm.
- Strong understanding of Linux, networking concepts, and protocols.
Why Join Us:
">At Amazon Web Services, we offer a dynamic and inclusive work environment, where you can grow professionally and personally. Our employee-led affinity groups foster a culture of belonging, enabling us to be proud of our differences. Join us in creating a workplace where everyone can thrive.
