Technical Support Expert
5 days ago
Wix is a global company with around 5,500 employees in 22 countries. We've launched over 40 products and serve over 278 million users and their visitors worldwide.
Job DescriptionAs a Customer Care Expert, you'll be responsible for providing top-notch support to our users. This involves understanding their business needs, guiding them to success, and building strong relationships with our global community.
You'll work closely with our Product team to deeply understand Wix technologies and services. This requires analyzing user behavior, content suitability, and content relevance to determine effects on user satisfaction.
We're seeking a proactive problem-solver who can work independently, taking initiative to seek solutions. You'll need to be proficient in Italian and fluent in English, with at least 1 year of customer service experience.
- Key Responsibilities:
- Provide care to our users through calls, chats, and email
- Get to know each user's business goals, uncover their needs, and help guide them through their journey
- Help users solve problems while exposing them to additional ways they can achieve their goals
- Work with all other departments and product teams, and stay aligned about users' needs
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