Product Knowledge Specialist
3 days ago
We're Klaviyo Inc., a company that sees limitless potential for technology to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need remarkable creators - ambitious and collaborative teammates who stay focused on delighting our customers.
We're looking for a Product Knowledge Specialist who is passionate about delivering exceptional assistance to our EMEA customers who are scaling their businesses with Klaviyo. The ideal candidate will be a skilled communicator who excels in providing high-quality product support through email and live chat.
- Develop in-depth knowledge of the Klaviyo platform
- Provide product support for Klaviyo customers, partnering with them to effectively resolve their issues
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
- Diagnose software issues and resolve escalated customer complaints using established processes
- Document troubleshooting and problem resolution steps
We offer competitive benefits, opportunities for growth and development, and a supportive and collaborative work environment. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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