
Senior Technical Specialist
2 weeks ago
About the Role:
We are seeking a seasoned technical professional to fill the Commercial Product Support Engineer position. This individual will lead investigations, manage and communicate progress to cross-functional teams, and provide technical support and maintenance to medical device instrumentation.
The ideal candidate will possess strong manufacturing, mechanical/electromechanical/automation design skillset and be able to troubleshoot and root cause investigation with medical device instrumentation.
Responsibilities:
- Investigate technical escalations and complaints from customers.
- Provide technical support and maintenance to medical device instrumentation.
- Collaborate with Field Service at customer sites to investigate and resolve technical escalations.
Requirements:
To succeed in this role, candidates should have:
- Bachelor's degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software).
- At least three years of experience in a field-related role.
- A proven track record of leading investigations, managing, and communicating progress to cross-functional teams.
- Hands-on experience with medical device instrumentation and a demonstrated ability in troubleshooting and root cause investigation.
What We Offer:
Our company offers a dynamic work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
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