
Technical Support Specialist for Medical Devices
10 hours ago
A leading medical device company seeks a skilled Technical Support Specialist to join its team.
About the Role:This is an exciting opportunity for a customer-focused professional to provide exceptional support to customers using our medical devices. As a Technical Support Specialist, you will be responsible for handling customer inquiries, resolving technical issues, and delivering outstanding customer experiences.
Key Responsibilities:- Respond to customer calls and emails in a timely and professional manner.
- Diagnose and resolve technical issues with medical devices using troubleshooting techniques and problem-solving skills.
- Communicate effectively with customers via phone, email, or chat to ensure their needs are met.
- Document all customer interactions, including complaints and feedback, in accordance with company procedures.
- 1 year's experience in a technical support role or a similar position.
- Proven ability to work independently and as part of a team to achieve goals.
- Fluency in English is essential.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and dynamic work environment.
- The chance to make a real difference in people's lives by providing excellent customer service.
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