Senior Network Support Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeNetwork Full time €48,000 - €78,000

Job Title: Senior Network Support Specialist

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Job Description:

  • We are seeking a skilled and experienced Network Support Specialist to join our team.
  • As a key member of our Business Service Operations (BSO) team, you will play a vital role in supporting our corporate and government clients with sophisticated voice and data solutions.
  • You will take ownership of complex incidents across LAN, WAN, Wi-Fi, and Unified Comms environments, working directly with customers to troubleshoot and resolve technical issues.
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Required Skills and Qualifications:

  • A minimum of 5 years' experience supporting complex telecom and CPE-based solutions
  • Cisco Certified Network Professional (CCNP) and Aruba certifications (ACMA, ACSA, ACCA)
  • Strong hands-on experience with Cisco, Aruba, Fortinet, and PaloAlto technologies
  • Deep understanding of TCP/IP, routing protocols (OSPF, BGP, EIGRP), VLANs, NAT, VPNs, MPLS, STP, and firewalls
  • Experience with network monitoring tools like SolarWinds, PRTG, or Zabbix
  • Familiarity with ITIL processes and ticketing systems such as ServiceNow or Jira
  • Exposure to automation tools (Ansible, Python) and cloud networking (AWS, Azure, GCP)
  • Excellent communication and customer service skills
  • Ability to lead technical calls and manage incidents under pressure
  • Strong documentation habits and a process-driven mindset
  • A degree in IT, Telecommunications, or Engineering is desirable
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Benefits:

  • Flexible working times and location
  • Free phone bill
  • Mobile phone purchasing discounts
  • Learning and Development - extensive training to progress in careers
  • Exclusive Family and Friends Discounts on Vodafone products
  • 23 days annual leave and 3 charity days off, plus a dedicated day off for birthdays
  • Access to a Wellness centre including free access to the Gym, health and wellness centre, and external practitioners
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Others:

We are passionate about our employees and want them to bring their whole selves to work. We enable this with progressive workplace policies. We are proud supporters of the LGBTQ+ community and committed to supporting all employees at work. We are an equal opportunities employer where our people can be at their best.

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