Reservations Agent

2 weeks ago


Dublin, Dublin City, Ireland Staycity Group Full time

Company Overview

Staycity Group is a leading Aparthotel provider in Europe, offering a unique blend of comfort, convenience, and community. Our team is dedicated to providing exceptional customer experiences and fostering a collaborative, fast-paced culture.

Sales Role

We are seeking an experienced Sales and Reservation expert to join our Dublin Head Office team. As a key member of our Reservations Team, you will be responsible for managing and processing inbound sales and reservation enquiries, providing quality customer service, and working closely with the Sales team to identify and develop new leads.

Key Responsibilities

  • Manage and process all inbound sales and reservation enquiries from various channels
  • Provide exceptional customer service, ensuring a pleasant and easy experience for customers
  • Work closely with the Sales team to identify and develop new leads
  • Undertake sales research to support the Sales team
  • Maintain accurate records and reports on sales performance and customer interactions

Required Skills and Qualifications

To succeed in this role, you will need:

  • Fluent English and Italian or German language skills (written and spoken)
  • Proficiency in Microsoft Word and Excel, with experience in Opera PMS a plus
  • Excellent customer service skills, with a strong focus on delivering exceptional experiences
  • Strong telephone manner, attention to detail, and ability to prioritize workload effectively

Benefits

As a valued member of our team, you can expect:

  • Paid maternity, surrogacy, adoptive, and paternity leave
  • Comprehensive health and dental insurance from day one
  • Annual leave: 25 days (plus Christmas Eve and Good Friday)
  • Matched pension contributions
  • Competitive bonus structure
  • Staff rates on aparthotel stays
  • Education assistance for role-relevant higher education expenses
  • Two paid volunteer days with registered charities
  • Employee Assistance Program (EAP) support

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