Professional Customer Care Specialist
2 weeks ago
We are seeking a professional and customer-focused individual to join our team as an OTC Assistant. In this role, you will be responsible for delivering high-quality customer care while supporting the safe sale of medicines.
Job Description:The successful candidate will provide informed and confident advice on the appropriate use of over-the-counter (OTC) and complementary medicines. They will work closely with pharmacists and the wider store team to ensure customers receive the best possible advice and support.
Key Responsibilities:- Support the dispensing process and day-to-day store operations
- Maintain stock levels and ensure accurate date-checking
- Assist with store merchandising and promotional displays
- Provide informed advice on the appropriate use of OTC and complementary medicines
- Work with the pharmacist to educate staff on the safe use of medicines
- Handle till operations and transactions accurately and efficiently
- Build and maintain strong relationships with customers and suppliers
- Experience in community pharmacy is an advantage but not essential
- Confident communication skills and a genuine passion for customer care
- Ability to work well under pressure in a busy retail environment
- Commitment to delivering high-quality service
- Trustworthy, professional, and aware of the importance of confidentiality
- Reliable and flexible availability to work evenings and weekends is essential
This is an excellent opportunity to join a dynamic team and develop your skills and experience in a fast-paced retail environment.
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