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Billing Operations Director
3 weeks ago
This senior leadership position offers a unique opportunity to spearhead our billing and collections operations. As Billing Manager, you will lead a high-performing team responsible for ensuring seamless revenue cycles, proactive credit control, and timely billing.
Main Responsibilities- Provide strategic direction and day-to-day leadership to the Billing and Collections team.
- Develop and manage key performance indicators (KPIs) aligned with revenue, work-in-progress (WIP) reduction, and lock-up improvement targets.
- Drive continuous performance enhancement through coaching, structured development plans, and effective workload allocation.
- Embed a culture of accountability, quality, and commercial awareness within the billing team.
- Act as the primary escalation point for billing and collections matters for senior stakeholders.
- Collaborate closely with legal, operations, and finance teams to ensure smooth execution of billing strategies.
- Provide insights to the Head of Finance on trends, risks, and improvement opportunities.
- Support initiatives around client fee arrangements, matter management, and financial hygiene.
- Oversee the full billing lifecycle and implement initiatives to reduce WIP-to-cash cycle times.
- Ensure consistency, quality, and compliance in billing practices, including VAT application and regulatory alignment.
- Lead the local rollout of global finance transformation projects and digital tools.
- Minimum 5 years' experience in a senior billing, collections, or finance operations role.
- Proven leadership experience managing high-performing teams and driving measurable performance improvements.
- Deep understanding of billing cycles, WIP and lock-up management, and client financial engagement.
- Commercially astute with strong analytical skills and a data-driven approach to decision-making.
- Excellent interpersonal and communication skills, with the ability to influence senior stakeholders.
- Strong systems experience, including ERP software and e-billing platforms.
This is a target-driven position suited to someone who thrives in a dynamic environment. You will be central to the success of our financial operations and have the opportunity to contribute to ongoing improvements and innovation in the billing and collections space.
Employment Details- Seniority Level: Executive
- Employment Type: Full-time
- Job Function: Finance and Accounting/Auditing
- Industry: Professional Services