
Service Customer Experience Specialist
10 hours ago
About the Role:
We are seeking an experienced professional to fill the position of Service Advisor. This individual will be responsible for managing service customer appointments, dealing with customer requirements, and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Efficiently manage service customer appointments and liaise with customers as appropriate
- Deal with customer requirements for service and repair in a timely and courteous manner
- Liaise with the Workshop, Service Reception, Warranty, and Parts Department
- Maintain high levels of customer satisfaction while offering advice on technical issues
- Keep customers updated on progress and agree on additional work required
Essential Candidate Requirements:
- Passion for delivering excellent customer service
- Minimum 2 years' experience in a similar Service Advisor role
- Positive results-oriented approach with exceptional customer care skills
- Excellent interpersonal skills and motivation
- Fluent written/spoken English with excellent communication and organisational skills
Benefits Package:
- Competitive Salary
- Performance Bonus
- Clean and safe working environment
- Bike-to-Work scheme
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