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Technology and Service Coordination Expert

1 week ago

County Kerry, Ireland Liebherr Container Cranes Ltd Full time

Job Description

The successful candidate will be employed as a Technical Advisor within the customer service department. The primary responsibility is to coordinate and support Liebherr service engineers, customers, and globally located mixed sales companies.

Key elements of the role include:

  • Planning and coordinating service and support for full range of products and services from Liebherr Customer Service.
  • Delivering timely support for customers, both directly and indirectly through network of mixed sales companies (MSC).
  • Providing on-site support in emergency cases.
  • Preparing and delivering technical reports on project/job completion.
  • Training clients, employees, and apprentices both on-site and in-house.
  • Liaising with internal departments to eliminate faults and improve products.
  • Working with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.
  • Developing and maintaining KPI and targets.
  • Maintaining a customer-focused approach.
  • Ensuring quality, environmental, and Health & Safety standards are always maintained.
  • Contributing to Continuous Improvement and Quality Management.