Onsite Cloud Technical Solutions Expert

1 day ago

Belfast, Ireland beBeeCloudSupport Full time €58,000 - €69,000

We are seeking a skilled Onsite Technical Support Specialist to join our Service Management operations.

Job Description:

The ideal candidate will play a pivotal role in resolving advanced technical issues within Azure, AWS, Microsoft Office, and Windows service environments.

This position requires in-depth knowledge of cloud technologies, outstanding problem-solving abilities, and a commitment to providing unparalleled support.

The successful candidate will serve as the primary point of contact for technical support at our customer sites, performing initial triage, diagnosis, and troubleshooting for IT issues, ensuring timely resolution of incidents in line with SLAs.

Liaising with 3rd party suppliers, managing user accounts, permissions, and access rights, installing, updating, and patching software applications according to company policy.

Maintaining inventory of IT equipment and managing equipment lifecycle, performing scheduled maintenance, supporting audio/visual equipment for meeting rooms and company events.

Collaborating with other IT teams to address complex or recurring problems, testing business continuity measures, including disaster recovery plans, to ensure readiness.

Reviewing and refining service desk documentation and processes regularly for efficiency and accuracy, participating in ongoing training and development to stay current with IT trends and technologies.

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