Career Opportunities

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSuccessAdvocate Full time €82,000 - €103,000
Job Overview

We're seeking a skilled professional to join our team as a Customer Success Advocate. This role will play a key part in driving customer success, growth, and adoption within the EMEA region.

The Customer Success Advocate will be responsible for serving as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services.

This is an exciting opportunity for someone who is passionate about SaaS, with a strong understanding of enterprise solution selling and customer engagement in a technical environment.

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Responsibilities
  • Customer Onboarding: Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements.
  • Drive Adoption: Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
  • Proactive Guidance: Drive customers to resources they have available to them to enhance their ServiceNow experience.
  • Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
  • Best Practices and Enablement: Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
  • Escalaation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.

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