Customer Experience Specialist

2 weeks ago


Galway, Galway, Ireland Tn Ireland Full time

About Tn Ireland

Tn Ireland is a global leader in software development, empowering businesses to innovate and thrive in today's fast-paced digital landscape. Our mission is to deliver cutting-edge solutions that exceed client expectations.

Our Team

We're a collaborative and dynamic team of experts passionate about making a difference. With a strong focus on innovation and customer satisfaction, we're committed to building lasting relationships with our clients.

Job Description

This exciting opportunity is ideal for an experienced Product Success Manager who thrives in a fast-paced environment. As a key member of our team, you'll play a vital role in guiding clients through the implementation process of our software solutions.

Responsibilities

  • Deliver exceptional customer experiences through responsive support and proactive guidance
  • Build and maintain strong relationships with clients to drive business growth and loyalty
  • Collaborate with internal teams to identify opportunities for upselling and cross-selling our products and services
  • Stay up-to-date with industry trends and developments to ensure our clients receive the best possible solutions
  • Mentor and train junior team members to develop their skills and expertise

Requirements

To succeed in this role, you'll need:

  • 6+ years of experience in product management or a related field
  • Proven ability to manage complex projects and work effectively with multiple stakeholders
  • Exceptional communication and interpersonal skills
  • Able to work independently and collaboratively as part of a team
  • Strong analytical and problem-solving skills

Benefits

We offer a comprehensive benefits package, including:

  • Competitive base salary range: $100,000 - $170,000
  • Cash-based compensation includes profit sharing and retirement contributions
  • Medical, dental, and vision plans
  • Generous paid time off and parental leave policies
  • Education assistance and volunteer opportunities


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