Application Engineer

4 days ago

Kilkenny, Kilkenny, Ireland beBeeEnterprise Full time €40,000 - €60,000
System Support Specialist

Job Overview:

We are seeking a skilled and proactive System Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional support services to our customers, ensuring that their technical issues are resolved efficiently and effectively.

Key Responsibilities:

  • Troubleshoot complex system issues in applications built with Java, SQL, and scheduled using Autosys.
  • Handle incident, problem, and change management processes, working closely with DevOps and engineering teams.
  • Develop and maintain documentation, including root cause analyses (RCAs), SOPs, and knowledge base articles (KBs).
  • Monitor system health and performance using tools such as Dynatrace, Splunk, and other enterprise-grade monitoring platforms.

Required Skills and Qualifications:

  • Strong technology background in application support and systems engineering within a large enterprise environment.
  • Hands-on experience in Java troubleshooting, SQL scripting, and job scheduling via Autosys.
  • Proficiency in enterprise monitoring and observability tools (e.g., Splunk, Dynatrace).
  • Excellent documentation skills and the ability to independently manage support knowledge bases.
  • Familiarity with ITIL processes and working in DevOps environments.

Benefits:

  • Opportunity to work with a cutting-edge technology stack.
  • Collaborative and dynamic work environment.
  • Ongoing training and professional development opportunities.

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