IT Technical Specialist
7 days ago
About the Role:
We are seeking a highly skilled Level 3 Support Engineer to join our team in Ennis. As a Level 3 Support Engineer, you will be responsible for providing remote technical support to customers in a fast-paced environment.
Key Responsibilities:
- Take technical ownership of high-priority customer issues
- Provide in-depth troubleshooting of issues on servers, PCs, laptops, and peripherals
- Support all Microsoft Cloud services, including O365 and SharePoint
- React to service outages promptly and adhere to standard operating procedures
- Test fixes to ensure problems have been adequately resolved
- Assist with designing data and network architecture as well as implementation
- Liaise with third-party vendor support to resolve customer problems
Requirements:
- 5-10 years' experience in a similar role, preferably in a multi-customer environment
- Broad and deep technical knowledge of multiple technologies
- Microsoft or other industry certifications (e.g., MCSE, O365, Azure, Ubiquiti)
- Solid Microsoft server knowledge and experience (AD, DNS, DHCP, GPO, File and Print)
- Solid knowledge of Microsoft Cloud technologies, including Office 365 and Azure
- In-depth knowledge and experience of LAN and WAN technologies (switches, wireless, firewalls)
- Solid experience with data backups, disaster recovery, and business continuity
- Excellent problem-solving abilities and strong communications skills
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