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Technical Service Specialist

3 weeks ago

Ennis, Clare, Ireland Careerwise Recruitment Full time

Company Overview

CareerWise Recruitment is a leading recruitment agency in Ireland, specializing in the life sciences, ICT, engineering, food, and agri sectors. With over two decades of experience, we have built a reputation for delivering exceptional recruitment services to our clients.

Job Summary

We are seeking an experienced Technical Service Specialist to join our team at CareerWise Recruitment. The successful candidate will be responsible for providing high-quality technical support to our clients, ensuring seamless resolution of complex technical issues.

Key Responsibilities

  1. To take technical ownership of high-priority customer issues, resolving them efficiently and effectively
  2. To work closely with clients to understand their technical requirements and provide tailored solutions
  3. To collaborate with internal teams to ensure effective issue resolution and client satisfaction
  4. To maintain up-to-date technical documentation for reference purposes

Requirements

  • 5-10 years of experience in a similar role, preferably within a multi-customer environment
  • Broad and deep technical knowledge of multiple technologies
  • Microsoft or other industry certifications (e.g., MCSE, O365, Azure)
  • Solid Microsoft server knowledge and experience (AD, DNS, DHCP, GPO, File and Print)
  • Solid knowledge of LAN and WAN technologies, including switches, wireless, and firewalls

What We Offer

CareerWise Recruitment offers a competitive salary package, comprehensive training and development opportunities, and a dynamic work environment.