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Financial Services Support Manager

2 weeks ago

Dublin, Dublin City, Ireland Irish Life Group Services Limited Full time

Job Summary

Irish Life is seeking a Customer Service Operations Specialist to join our Customer Solutions Operations division. The ideal candidate will have excellent customer service focus, previous customer service work experience is critical.

About the Role

This role involves administering business and providing customer service to our clients, handling and resolving customer queries in an efficient and professional manner. The successful candidates will play a key role in providing high-quality customer service and business support to our range of customers.

Key Responsibilities

  1. Administering business and providing customer service to our clients
  2. Handling and resolving customer queries in an efficient and professional manner
  3. Representing the business with customers, other business partners, or at meetings when required

Requirements

  • Excellent customer service focus - previous customer service work experience is critical
  • Excellent communication skills, both verbal and written
  • Professional telephone manner
  • A strong drive for results, with focus on consistently meeting and at times exceeding deadlines, targets, and SLAs