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Technical Services Director
2 weeks ago
**Job Overview:**
We are presently recruiting for an IT & Technical Support Team Lead to manage a small team of four people and lead in all aspects of technical support, continuous improvements, and ensure that clients are satisfied.
**Key Responsibilities:**
- Management of IT and Tech Support Teams
- Responsible for maintaining high performance levels of service
- Ensure systems, procedures, and methodologies are in place to support outstanding service delivery
- Responsibility for delivery of key IT projects
- Responsible for Technical Support service delivery performance
- Leading people management within the small IT team
**Ideal Candidate:**
- 3 years previous experience in a similar role
- Strong IT Security knowledge
- Strong customer focus and people management and leadership skills
- Strong ERP system knowledge (SAP Business One an advantage) WMS experience
- Strong project management experience is essential
**Benefits:**
- Salary open to negotiation based on experience
- 25 days holiday
- Hybrid working
- Pension
- Life cover