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Technical Services Director

2 weeks ago


Ennis, Clare, Ireland RedChair Recruitment Full time

**Job Overview:**

We are presently recruiting for an IT & Technical Support Team Lead to manage a small team of four people and lead in all aspects of technical support, continuous improvements, and ensure that clients are satisfied.

**Key Responsibilities:**

  • Management of IT and Tech Support Teams
  • Responsible for maintaining high performance levels of service
  • Ensure systems, procedures, and methodologies are in place to support outstanding service delivery
  • Responsibility for delivery of key IT projects
  • Responsible for Technical Support service delivery performance
  • Leading people management within the small IT team

**Ideal Candidate:**

  • 3 years previous experience in a similar role
  • Strong IT Security knowledge
  • Strong customer focus and people management and leadership skills
  • Strong ERP system knowledge (SAP Business One an advantage) WMS experience
  • Strong project management experience is essential

**Benefits:**

  • Salary open to negotiation based on experience
  • 25 days holiday
  • Hybrid working
  • Pension
  • Life cover